Job Detail

Description

As a Customer Advisor, you will work with customers to address inquiries and concerns related to patient accounts.

In this role you will:

• Talk with customers by phone or in person to obtain information needed to resolve inquiries

• Confer with other staff members to obtain additional information and clarification needed to resolve customer concerns

• Reconcile accounts according to insurance contracts and submit/ process correct contractual

• Review accounts for appeal requests and forward appropriately

• Review accounts for duplicate or charge errors, forwarding to audit if necessary

• Correct or add insurance information and request rebill

• Encourage payment from patient through credit card, check or payment arrangement

• Answer all inquiries from customers promptly (generally the same day received)

• Assist patient account inquiries by courteously supplying accurate and timely information, including bills if requested

• Follow all guidelines and policies for SSC employees, both general policies and those specific to customer service activities

• Maintain a courteous and professional attitude with customers and coworkers

Qualifications

• High school diploma or GED preferred

• Minimum one year related experience required, preferably in healthcare. Relevant education may substitute experience required.

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