Job Detail

Service Representative 

Position Overview

As a Service Representative you will sell all types of products and services in our Prince Albert SaskTel Stores. Your goal is to offer a positive customer experience by identifying the customer's needs and requirements, recommending solutions to benefit the customer and finalizing the sale. You will be responsible for handling a variety of customer inquiries and you must be comfortable working in an environment that has a strong sales focus.

Interested candidates should have past experience in sales roles and a proven sales track record.

Key Responsibilities

• Persuasively promotes the sale of products and/or services in a competitive environment in order to meet sales targets.
• Determines customer needs and recommends solutions to the customer, utilizing support personnel as required.
• Handles device hardware and accessory setup, reviews customer contracts, and educates/informs customers about their services.
• Develops and maintains a knowledge of SaskTel’s products, services, systems, and pricing options.
• Handles all customer inquires/complaints and resolves issues in a timely, professional manner in order to meet customer service and productivity targets, and positively contributes to customer survey results.
• Arranges customer security deposits, and handles cash and payments.
• Captures customer requirements, reviews customer request work orders for accuracy, and adjusts/corrects errors and/or omissions on customer accounts.
• Participates in sales campaigns and retention activities on an initiated and/or demand basis.
• Deals with customers for the purpose of retail sales, product returns and repairs, trade shows, equipment demonstrations, organizing product displays, and may be required to attend customer premises.

Qualifications

• Previous sales experience and a proven sales track record.
• Excellent communication skills and the ability to deal effectively with others.
• Knowledge of SaskTel's products and services.
• Knowledge of computers and various software applications.
• Demonstrated ability to perform multiple tasks.
• Keyboarding skills of 20 WPM.
• Analytical, problem solving and decision-making skills.
• Ability to plan and organize in a self-directed and public environment
• Ability to work under continual pressure and demonstrate the flexibility to work in a constantly changing environment.
• Successful completion of prescribed training courses.