Senior Customer Service Specialist

Senior Customer Service Specialist - RCSPL Canada Inc

Date Posted: Jul 29, 2022

Job Detail

Location:

Alexandria, Ontario, Canada
Company:

RCSPL Canada Inc
Type:

Full Time/Permanent
Shift:

Rotating
Career Level:

Entry Level
Positions:

2
Experience:

Entry Level
Degree:

Bachelors
Apply Before:

Aug 31, 2022

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Job Description

Job details

Job Type

Full-time

Benefits

Full Job Description

Be Here. Be Great. Working for a leader in the insurance industry means opportunity for you. At Republic Indemnity we market workers’ compensation insurance to a variety of clients primarily in California and the western United States. With a commitment to strong results and extraordinary service, there are always opportunities to learn and grow.

We are a member of Great American Insurance Group and a subsidiary of American Financial Group, a Fortune 500 company. We combine a "small company" culture where your ideas will be heard with "big company" expertise to help you succeed. With over 30 specialty property and casualty operations, there are always opportunities here to learn and grow.

At Great American and Republic Indemnity, we value the unique perspective each of our employees bring to the workplace. We know that when people with different cultures, backgrounds and experiences work collaboratively, we can exceed our business objectives. We are dedicated to attracting, developing and retaining a diverse workforce that fosters creativity and enables our ongoing success.

Essential Job Functions and Responsibilities

Ensures understanding of customer’s circumstances, problems, expectations, and needs, for the purpose of resolving customer inquiries/issues. Provides assistance and educates customers on system navigation. Shares and/or conveys routine and non-routine information to customers, maintaining a professional demeanor in all situations.

o Resolves connectivity/system issues (Producer Engage, Customer Engage, logins, website, etc.).
o Sets up streaming video services logins and follows through on related communication to external and internal sources.

Responsible for customer onboarding, including obtaining, verifying, and updating customer account information; coordinating outreach across departments; providing information for Customer Engage.

Provides support to the Loss Control Department. Monitors Loss Control voice mail and responds appropriately; proofs Loss Control bulletins.

Assists in the management of broker contracts. ensuring compliance with company and regulatory guidelines.

Maintains email distribution lists.

Provides support and serves as a back up to the administrative lead in the marketing department.

Interacts with customers to provide information in response to routine and non-routine inquiries (telephone, email, mail, etc.), with an emphasis on communicating by phone.

Builds and maintains strong intra-company relationships as well as an extensive knowledge and understanding of the business and organization and its policies and procedures.

Performs other duties as assigned.

Job Requirements

Education: High School Diploma or equivalent. Associate Degree preferred. Field of Study: Business or related discipline.

Experience: 7 to 8 years of related experience.

Scope of the Job

Performs work under minimal supervision.

Works on assignments reflecting the highest degree of technical complexity and coordination.

Possesses a high and extensive level of technical knowledge and skills, including product/services and industry.

Recognized as the company expert in a field. Operates with substantial latitude for un-reviewed action or decision

Physical Requirements

Requires prolonged sitting.
Requires continuous use of computer.
Requires frequent use of the telephone.
May lift, carry, push, or pull objects up to 10 lbs.
Requires regular and predictable attendance.

Company:

RICA Republic Indemnity Company of America

Number of Positions:

Skills Required

COMMUNICATION

Job is expired

Company Overview

RCSPL Canada Inc

Mississauga, Ontario, Canada

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