Job Detail

Job Title: Receptionist

Department: Recreation

Reports To: Reception Supervisor

The Derrick Golf and Winter Club was established in 1959 and is Edmonton's finest family club with a variety of athletic facilities, aquatics, badminton, 18-hole championship golf course, and a variety of Food and Beverage facilities. With a diverse membership of over 5000 people, the Derrick is a home away from home for its members that offer a safe and comfortable environment for the whole family.

AS A STAFF WE BELIEVE:

Mission: Be There for Each Other

Vision: To Have Everyone Flourish

Job Summary

Reporting to the Reception Supervisor, the Receptionist is responsible for greeting, welcoming, and delivering exceptional customer service to members. The role includes answering calls and addressing questions and providing a welcoming environment.

The front desk reception is open from 5:30AM-11:00PM Monday to Sunday. This position requires evening and weekend availability and will average 30-40 hours per week.

Duties and Responsibilities

- Answering incoming calls, directly calls accordingly.
- Providing excellent member service in person/over the phone, answering questions regarding the club
- Maintaining/updating multiple spreadsheets
- Performing mailing, filing and billing duties as required
- Managing office inventory and placing orders
- Booking on GameTime
- Assisting members with password changes on GameTime and the member’s site.
- Processing mail
- Changing member security status
- General office duties, laminating, coping
- Creating office signage for all department
- Putting together new membership & potential membership packages
- Making name tags, desk plates and ID/Access cards for all club employees
- Making necessary changes to member access
- Maintaining the locker system lists, responsible for cleaning out, lock/cylinder changes, removal of personal items.
- Monitoring and managing lost & found.
- Change phone messaging (holidays, closers etc.)
- Changing extensions, voicemail, greetings for new/terminated employees.
- Commitment to high level of member service
- Creating multifunctional TV signage board on Canva, transferring to USB
- Other duties as required.

Skills and Knowledge

- Knowledge of Microsoft Office Suite.
- Ability to time manage/multitask.
- Knowledge of Telus Business connect
- Knowledge of Pitney Bows mailing system, Xerox, and other office equipment.
- Knowledge of basic security camera operations
- Knowledge of Canva, use of USB and TV operations
- Knowledge of filling system
- Understanding of Jonas software and GameTime is an asset.

Why Work For Us:

- Competitive wages
- Health & Dental
- Training & Development
- Pro Shop Discounts
- Employee Recognition Awards
- Diverse and Welcoming Work Culture

Learn more about us by visiting - https://www.derrickclub.com/Our_Club/Testimonials

Job Type: Full-time

Salary: $15.50-$17.00 per year