Job Detail

Join our team and make a difference! We are passionate about taking care of our customers and ensuring we are there when they need us most. With over 200 community branches and 2,700 employees, we’re proud to say that BrokerLink has become one of Canada’s largest and most reliable insurance brokerages. We know how to serve you better because we know where you’re coming from. It’s the personal touch that counts!

What you will be doing:

• Answer multi-line phones and direct client inquiries
• Control the flow of walk in customers and callers
• Ensure the needs of customers are being met through superior customer service
• Process new business and renewals – entry and activation, data entry, review incoming paperwork in timely manner
• Process endorsements, cancellations, banking changes and change payment plans
• Verify proper coverage and billing
• Process customer payments, bank deposits, petty cash management and account coding
• Monitor and distribute incoming and outgoing mail, faxes and couriers
• Ensure EPIC system & company portals are updated consistently

What you bring to the table:

• High School and/or Post-Secondary Education
• 2-5 years’ experience in an office environment
• Computer skills - Keyboarding and MS Office
• Strong customer focus
• Demonstrated ability to handle multiple priorities successfully
• Strong analytical and organizational skills
• Excellent verbal and written communication skills
• Exposure to Epic is an asset
• Excellent customer services skills and adept in conflict resolution
• Priority will be given to the candidate with previous experience working in a brokerage or insurance industry

• Ability to pass a criminal background check and credit check preferred

What’s in it for you:

• Commitment to your growth and development
• Flexibility in how and where you work
• A competitive compensation package
• Flexible health and dental benefits package
• An RRSP with a company matching component
• A casual ‘dress for your day’ environment
• Be a part of a company that is one of Canada’s best employers (Named by Kincentric in 2021)

We thank all applicants for their interest, but only those selected for an interview will be contacted.

BrokerLink is committed to providing an accessible environment. Accommodations are available on request for candidates taking part in the selection process

At BrokerLink, we know there’s more to your decision about where you work than just the work itself. We know that helping our people achieve their career goals in a culture that offers growth and balance is what sets us apart. Our commitment to our employees is to offer workplace benefits that set the standard for them and their families. Along with a professional and fulfilling work environment, we provide competitive compensation, comprehensive benefit programs and a commitment to ongoing professional development.

Our values help guide us and our commitment to excel in all aspects of our business. Joining our team means you’ll have the opportunity to live our values.

Discover more about BrokerLink! Visit our new dedicated Webpage.

At BrokerLink, we value diversity and are committed to creating an inclusive workplace that inspires each of us to be the best we can be. Join our team and make a difference!