Job Detail

Reception

Caradoc Townsend Mutual Insurance Company (CTM) is seeking a Receptionist who will report directly to
the Corporate Services Team Leader. The position will be base out of our Kilworth office. CTM is a
financially strong, growth oriented, policy holder-owned, mutual insurer. CTM is an equal opportunity
employer.

CTM realizes that your work life is not just about performing a job: it’s about work/life balance and being
part of an organization that allows you to grow and reach your full potential. Our Corporate Services Team
is looking to provide excellent customer service and for ways to help our clients better. The Receptionist
will be the front facing contact for clients and business partners visiting and calling the Kilworth office.
This role will also provide administrative support to all departments. We strive to deliver efficient
processes and customer service for all.

We are a mutual…we are owned by our customers. Their needs will be your highest priority.

What you will do:

• Answering phones in a professional manner and direct calls as necessary.

• Greet visitors as soon as they arrive at the office and direct them to the appropriate person or

• Accurately provide straightforward information in-person and via phone/email.

• Prepare written emails, memos or letters.

• Data entry, documents and records management, accounts receivable and accounts payable

• Supports continuity among work teams by documenting and communicating actions,

• Contributes to team effort by accomplishing related results as needed.

• Maintain polite and professional communication via phone, e-mail, and mail.

• Anticipate the needs of others in order to ensure their seamless and positive experience.

• Back up support to the Document Fulfillment Administrator.

• Other administrative support and duties as assigned.

What you will need:

• High School Diploma or equivalent

• Familiarity with phone systems & Telephone Skills

• Previous experience with Microsoft Office software preferred

• Ability to Multi-task & Attention to Detail

• Excellent time management skills and the ability to prioritize work

• Good listening, verbal and written communication skills

• Punctuality & Attendance

• Professionalism and Customer Focus

• A commitment to showing relentless respect, kindness, and empathy in all you do

If this sounds like you, please send your resume outlining your experience to us for consideration.

Deadline to submit your resume is July 15th, by midnight.

Receptionist Opportunity

Caradoc Townsend Mutual Insurance Company
PO Box 1030 780 Old Hwy 24,

Waterford, Ontario N0E 1Y0
Or by email: hr@ctmins.ca