Job Detail

Tell us your story. Don't go unnoticed. Explain why you're a winning candidate. Think "TD" if you crave meaningful work and embrace change like we do. We are a trusted North American leader that cares about people and inspires them to grow and move forward.

Stay current and competitive. Carve out a career for yourself. Grow with us.

The Office Clerical Support and Services team includes a broad range of office management and support activities that align to various areas throughout the organization. Our professionals provide support by offering varied general clerical tasks for overall operational and administrative effectiveness. If you want to be a brand ambassador who can help strive efficiencies for the bank, then join our team and make an impactful contribution to TD and your own success.

We are looking for someone who is passionate about providing a high level of reception support while ensuring quality service and integrity at every customer interaction. If this sounds like you, then apply for the position of Receptionist. In this position, you will be the first point of contact for all telephone and face-to-face enquiries for visiting internal and external clients. Furthermore, in this role, you will get to:

• Handle basic customer inquiries
• Answer general questions regarding bank locations, hours, products and services from customers and other Bank personnel, or refer them to the appropriate department where they will obtain a timely and accurate answer
• Screen calls not immediately identifiable by questioning callers regarding the service, department, or individual involved
• Prioritize own workload to meet service level agreement requirements for service and productivity
• Understand and apply operating policies and procedures
• Support the accurate completion of business processes and procedures
• Work within established guidelines, accountable for completing routine transactions or low- moderate risk, repetitive processes within a standardized framework
• Complete transactions using a limited number of systems and applications
• Handle own workload while coordinating tasks and services with others
• Participate fully as a member of the team, improve team effectiveness and contribute to a positive work environment
• Support the team by continuously developing knowledge in own area
• Par take in personal performance management and development activities, including cross training within own team

• High School Diploma with over 1 year of related work experience
• Proficient with MS Office (Word, Excel, Access and Outlook)
• Ability to develop knowledge of the business unit and operational functions
• Experienced to multi task with minimal supervision while working in a group or independently
• A dedicated and dynamic individual with positive personality and willingness to accept challenges

At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve. If you require an accommodation for the recruitment/interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.