Job Detail

Diversity of backgrounds, ideas, thoughts, and experiences is vital to our culture and the way we do business. Creating an environment where differences are embraced and where every person feels engaged and included makes us safer, stronger, and more successful.

With a history dating back to 1886, American Water (NYSE: AWK) is the largest and most geographically diverse U.S. publicly traded water and wastewater utility company. The company employs more than 6,400 dedicated professionals who provide regulated and regulated-like drinking water and wastewater services to more than 14 million people in 24 states. American Water provides safe, clean, affordable and reliable water services to our customers to help keep their lives flowing. For more information, visit amwater.com and diversityataw.com . Follow American Water on Twitter , Facebook , Instagram and LinkedIn .

PLEASE NOTE: In order for American Water to evaluate decisions about new regulations, reintegration, and safe operating practices, all employees are required to report their vaccination status.
Primary Role
Provides supervision for Distribution Operations, Customer Service Field, Meter Reading Operations, and front office staff (union environment)
Monitors employee productivity and providing training, constructive feedback, and coaching.
Organizing workflow and ensuring that employees understand and perform their duties and assigned tasks.
Responsible for coaching, resolving issues and serving as a link between subordinates, other departments, and management.

Key Accountabilities
Supervise and coordinate regional construction, operations, and maintenance within established budget limitations.
Assures policies, procedures, programs, and performance are adhered to ensure the continuing and increasing operational efficiency, effectiveness, and profitability.
Train and develop personnel in proper operational integrity (quality, environment, reliability, health, safety, security, etc.) is maintained.
Obtains all required permits, licenses, rights of way, etc. required for proper compliance.
Customer service heavy position with daily customer interaction through various methods including phone, email, and site visits. Resolves customer complaints by researching and making software system and/or billing adjustments, in addition to performing customer complaint field investigations.
Implement and foster the coaching and development of employees, including idea generation, within respective functional areas.
Support the Business Development function in the operational analysis pricing and integration of water and wastewater business opportunities in both the regulated and non-regulated markets Supports manager to ensure effective people management policies and practices are developed and implemented (e.g., time and attendance, workforce management, etc.) and ensure resources are developed and deployed appropriately.
Continue to reinforce the importance of developing a diverse workforce. Work collaboratively with other functional leads to mitigate business risks.
Implement effective communications at all levels of our operations.
Provide effective leadership that will enhance our abilities to be flexible to changing business environments.
Contribute to effective communication by listening and providing constructive feedback; supporting the creation of an open and honest work environment; cascading and sharing knowledge and information relevant to other members of the team and colleagues across the business.

Knowledge/Skills
Knowledge of the regulated water/wastewater business within the region and the regulations impacting the business as well as applicable regulations, requirements, and trends within water/wastewater business.
Knowledge of company policies and procedures and management theories, practices, and trends.
Expert knowledge of process and operational areas.
Experience: Two (2) years of previous supervisory experience.

Experience/Education
Bachelor’s Degree in operational discipline, management, or related technical discipline or equivalent experience.

Certifications and Licenses
California D1 preferred or ability to obtain within 1 year.

Competencies
Prioritizes & Role Models Safety
Self-Awareness
Develops Talent
Plans, Aligns, & Directs
Drives Engagement
Decision Quality

Join American Water... We Keep Life Flowing ™

American Water is firmly committed to Equal Employment Opportunity (EEO) and prohibits employment discrimination for employees and applicants based on his or her age, race, color, pregnancy, gender, gender identity, sexual orientation, national origin, religion, marital status, citizenship, or because they are an individual with a disability, protected veteran or other status protected by federal, state, and local laws.