Job Detail

RESPONSIBILITIES:

1. Provide excellent customer service and maintain positive customer relations through the proper handling of customer calls, merchandise, questions, comments, requests, and complaints.

2. Effectively works in a diverse team environment in a proficient and friendly manner.

3. Perform duties in an organized manner with accuracy and attention to detail maintaining confidentiality of information at all times. Co-ordinates the workflow in the office area to ensure work is done within established deadlines.

4. Assist the supervisor to ensure the office area is operating in accordance with company policies, procedures and programs.

5. Provide ongoing feedback to the supervisor regarding recommendations for continued improvement of the office area.

6. Establish and maintain a strong, efficient, and productive working relationship with approved professionals, business organizations, and internal/external company representatives.

7. Accurately and efficiently handle the sale and billing of merchandise, inventory control, price integrity and administrative areas not specifically referred to in this document.

8. Adhere to all government and professional standards and regulations as they apply to the Home Health Care Industry.

9. Responsible for Occupational Health and Safety (OH&S) including participate in OH&S activities, knowledgeable about and comply with OH&S policies, procedures and legislation, assist in identifying unhealthy, unsafe situations and ensure corrective action is taken.

10. Assist the supervisor in the training of new Office Clerks.

MINIMUM QUALIFICATIONS (includes Education):

• Grade 12 education.

• Basic computer skills with emphasis on Excel.

• Six months office experience.

DESIRABLE QUALIFICATIONS:

• Medical related education or background.

• Experience in dealing with AADL and other insurance agencies.

• Knowledge of policies and procedures relative to the position.