Job Detail

(This position is initially open to regular part-time, bargaining unit employees of the college)

Centennial College recognizes and affirms Diversity, Equity and Inclusion and Indigenous ways of knowing as central to the vibrancy and uniqueness of its learning and working academic mission. We strongly encourage applications from members of Indigenous communities and all equity-deserving groups including Women, Racialized, Persons with Disabilities, and LGBTQ+ communities.

We also recognize that Centennial is situated on the Treaty Lands of the Mississaugas of the Credit First Nation and pay tribute to their legacy as well as that of all First Peoples that have been and remain present here in Toronto. We recognize that First Peoples come from sovereign Nations and that part of understanding our responsibilities of residing on this territory are understanding the true history, circumstances and legacy of the Treaties signed here (such as the Toronto Purchase, Robinson-Huron Treaty and Williams Treaties) and including pre-contact Treaties and Agreements between sovereign Nations and that all peoples in this area are therefore Treaty people with obligations and responsibilities to all our relations.

Position Summary
Centennial College is looking for a flexible self-starter to provide excellent administrative and support services to the Centre for Accessible Learning and Counselling team. You are highly organized and very comfortable with technology in interacting and supporting both staff and students. In this role, you will perform in-person reception and triage duties to a diverse range of students (transactional/prescriptive advising and referral) and clients; provide administrative support to the team including scheduling appointments, meeting support, ordering supplies, filing; as well provide backup invigilating or other duties at various college campuses as needed.

Responsibilities
Administrative support and student service:

• Serve as a first point of contact for students regarding access services and general inquiries in person, by phone or via email
• Manage incoming and outgoing paperwork and communications; organize physical and electronic student files
• Provide data management and administrative support for student database, online booking and record keeping services
• Support data tracking and reporting mechanisms through compiling service usage metrics; entering and coding data from student satisfaction surveys
• Organize administrative functions of the office, including ordering supplies, supporting printing, and other shared office supports

Invigilation and testing support:

• Support students with test booking through the Accessible Testing Online Management System (ATOMS) & organizing testing room scheduling
• Invigilate accommodated testing as required during peak periods
• Other duties as required

Qualifications/Experience

• 2-year diploma or equivalent in Office Administration, Human and Community services, and/or related field
• Three (3) years progressive administrative experience in a similar and/or related office environment providing relational front-line customer service and information provision in a complex and multi-cultural organization
• Experience working with students with disabilities and how to provide accommodations to make provision of goods and services accessible preferred
• Experience responding to those experiencing a mental health crisis and/or escalated states and making appropriate referrals when necessary
• Proficient with Microsoft Office Suite, electronic scheduling and record keeping software
• Demonstrated problem solving and decision-making skills with ability to make accurate referrals
• Experience handling sensitive and confidential issues with the ability to advocate for the needs of an individual who may not understand their obligations with respect to accessibility
• Experience with data management, including tracking and compiling data from paper files and with electronic databases
• Proven time management and multi-tasking ability
• Understanding of equity principles and working with a highly diverse student population
• Displays strong commitment to customer service
• Excellent written and oral communication skills

Apply online: www.centennialcollege.ca/careers

Proof of credentials or equivalencies from accredited regional or federal post secondary institutions and/or their foreign equivalents will be required at the time of job offer.

When applying, your cover letter and résumé must include examples that reflect all of the requested skills and qualifications and must be submitted online by August 7, 2022 at 11:59 PM EST. Please quote Job ID J0722-1952. Misrepresentation of applicant information will be grounds for your exclusion from the competition or for dismissal should you subsequently be hired for the position. We wish to thank all applicants for their interest and advise that only those selected for an interview will be contacted.

We are committed to providing persons with disabilities equal opportunities regarding all employment activities, including access to jobs and accommodations during employment as required, in accordance with the Ontario Human Rights Code (OHRC) and the Accessibility for Ontarians with Disabilities Act (AODA).