Job Detail

THIS POSTING WILL BE USED FOR ONGOING RECRUITMENT AND MAY CLOSE AT ANY TIME. APPLICANT LISTS MAY BE SCREENED MORE THAN ONCE.

The position is responsible for providing members with information regarding the New Mexico Educational Retirement Boards (NMERB) retirement process, eligibility requirements, membership statements, refund information, monthly benefit amounts, auditing and preparing retirement applications, tax withholding information, direct deposit information and NMERB website login issues.

The position is the first point of contact and primarily responsible for answering incoming calls, which includes effective and efficient telephone customer service to eliminate calls transferred. The position will provide a high level of service to members of the NMERB by assisting them over the phone, in-person, and through email. The position will provide information and referral services to members, administrative units and the general public. In addition, these position will audit, review and enter member and retirement documents into NMERB's Browser system.

The members of the New Mexico Educational Retirement Board.

High School Diploma or Equivalency and one (1) year of direct experience in bookkeeping, retirement processing, benefits administration, and/or auditing. Substitutions Apply. See Substitution Table below.

Must possess and maintain a valid New Mexico Driver's License. Must possess and maintain a current Defensive Driving Certificate from the State of New Mexico or must pass and receive Defensive Driving Course Certification as a condition of continued employment. Pre-employment background investigation is required and is conditional pending results.

Executive Order 2021-066 requires all employees with the State of New Mexico to provide either proof of COVID-19 vaccination (including proof of a booster dose of vaccine by January 17, 2022, or within four weeks of becoming eligible for a booster dose) or proof of a COVID-19 viral test every week.

The Public Health Order (on Vaccination) dated December 2, 2021, requires Congregate Care Facility Workers and Hospital Workers to have received a primary series of vaccination by October 6, 2021, and a booster dose of vaccine by January 17, 2022, or within four weeks of becoming eligible for a booster.

Links to the referenced Executive Order and Public Health Order can be found on the State Personnel Office website homepage: www.spo.state.nm.us

Office setting; exposure to VDT's, CRT's or UV rays; use of personal computer, calculator, copier, data entry, microfilm/fiche, electric stamp; meet deadlines and multiple demands, interact with public or co-workers, work irregular hours or extended hours.

This position is not covered by a collective bargaining agreement.