Job Detail

Date Posted: 07/28/2022
Req ID:26035
Faculty/Division: Ofc of the Chief Information Officer
Department: Enterprise Apps & Solutions Integration
Campus: St. George (Downtown Toronto)

Description:

Under the direction of the Manager, Microsoft Enterprise Cloud Architecture, the M365 Administrator provides global administration, technical expertise, planning and configuration as needed for M365 platforms including Office365, Intune, and Azure resources. This position will also have specific responsibilities for the day-to-day management and operation of the University’s M365 platform including the preparation of documentation and reports as well as providing user support. This role will be privy to highly confidential information relating to operations as well as student, staff, and faculty records.

The M365 Administrator is responsible for the implementation, operation, and support of M365 services as well as ensuring reliable and robust access controls, service availability and activity/incident reporting. This role also exercises administrative control over all Azure subscriptions in University tenants. The incumbent applies known security standards and best practices related to the use and operation of M365 at the University and tests and confirms them on a regular basis.

The M365 Administrator may also support and undertake forensic audits of IT systems and services whose access control mechanisms have been compromised or circumvented, both within and from outside of the University working with the Information Security unit, external auditors, Labour Relations (LR) and Legal Services when required; undertake investigations in consultation with Human Resources and gather forensic IT and security data and evidence in instances of employee related breaches and misconduct; participate in and undertake investigations of potential IT related criminal activity acting as EASI liaison between Campus Police and the Information Security unit.

The incumbent will actively research and monitor cyber threats to M365 and other enterprise cloud systems using Microsoft Defender tools, working to ensure solutions administered by system administrators are secure, with uncompromised access. They will implement protocols at the local level developed by the Information Security unit for security of communications during labour disruptions and other disruptions that compromise business continuity such as cyber security attacks.

The incumbent will work on the project team to implement technical solutions. They may do informal project management work for smaller projects. They will support the M365 Administration and Security Manager in the review the performance of enterprise Cloud security controls, and effectiveness of related projects to achieve the security goals of the ITS portfolio.

Qualifications:

EDUCATION:

University degree in Computer Science, Engineering or equivalent combination of education and experience. M365 and/or relevant Microsoft cloud and security certifications are required. Certification in recognized service methodologies such as ITIL, MOFS is an asset.

EXPERIENCE:

• Minimum 4 years’ direct related working in in a high-volume, large, enterprise-level IT environment.
• Minimum 2 years’ experience as a Microsoft cloud global administrato
• Experience evaluating, securing, implementing and administering enterprise level Microsoft cloud platform services, such as those within Office365, Azure, Intune, and expertise of best practices for their secure use
• Experience with the Azure Security Center
• Strong understanding of client and server application deployment and support
• Strong understanding of client and server activity tracking.
• Strong understanding of IT Architecture concepts and security methodologies.
• Experience in platform migration and software/service deployment and support
• Experience in administering enterprise-level Microsoft and Unix-based server applications (Microsoft System Centre, MBAM, Advanced Threat Analytics, etc.)
• Strong Scripting skills required including Shell and interpreted languages.
• Experience with application / scripting tools (PowerShell, Python).
• Experience configuring databases and database-backed applications (SQL Server, MySQL).
• Experience using network and security analysis tools.
• Experience in configuring and deploying service mis-use detection and prevention technologies (Anti-Spam, Anti-Virus, Anti-DDOS, etc.).
• Experience running penetration testing and vulnerability scanning
• Experience with deploying, configuring, and securing virtualized environments, and services running in it.
• Experience with federated access control (i.e., Shibboleth, Active Directory Federation Services (ADFS) or similar services.

SKILLS:

• Knowledge of M365 Global Administration
• Understanding of Windows and a variety of Unix-like operating systems at both server and client level.
• Understanding of public cloud services (preferably Azure)
• Understanding of client and server application deployment and support
• Comprehensive knowledge of TCP/IP networking and client-server architecture and protocols.
• Understanding of the following access control technologies – LDAP, Kerberos, and Active Directory.
• Knowledge of Virtual Private Networks (VPNs).
• Knowledge of Encryption technologies at network, file and file-system levels.
• Strong understanding of cryptographic certificates and the operation of certificate authorities.
• Excellent communication, instruction, and presentation skills. Able to describe a variety of complex technical concepts or policies to users and senior leadership at all technical experience levels and to deliver security awareness and education content to faculty, staff and graduate students.
• Strong customer relationship and problem-solving skills
• Excellent conflict resolution skills with strong ability to exercise judgement, tact, discretion and determination
• Adept at conducting research into technical or project-related issues and products, to continually improve processes and solutions as technology changes
• Adept at quickly learning, understanding, and applying new technologies and process frameworks
• Strong organization skills with the ability to effectively prioritize and execute tasks in a high-pressure environment

OTHER:

Ability to work under pressure of high volume and expectations, while meeting multiple deadlines for multiple projects; strong service orientation coupled with ability to recognize and assess the operational significance of a problem, control/mitigate the risk and set priorities accordingly. Strong ability to assess risks and controls of computing systems and operations. Demonstrated broad knowledge of information technology, instructional technology, classroom technology, audiovisual technologies, digital signage, network technologies, databases, and application development. Strong ability and willingness to work effectively as a team leader and team member; must be able to collaborate and cooperate with team members, project sponsors, other stakeholders. Must be able to deal calmly and effectively with a variety of people. Demonstrated ability to exercise sound judgment, tact and diplomacy. Ability to effectively navigate a professional and political climate including assessing the requirement to escalate and issue to more senior levels of management or resources or bodies outside the faculty; ability to maintain a high level of confidentiality. Ability and willingness to learn new systems, technologies and project management methods and tools.

Closing Date: 08/11/2022, 11:59PM ET
Employee Group: Salaried
Appointment Type: Budget - Continuing
Schedule: Full-Time
Pay Scale Group & Hiring Zone: PM 2 - Hiring Zone: $73,829 - $86,132 - Broadband Salary Range: $73,829 - $123,046
Job Category: Information Technology (IT)