Job Detail

LOCATION: Work-From-Home

TERM: Full-Time, 12-Month Contract

Summary:

The Call Centre Operator provides excellent customer service to CAA Members calling to request Road Service Assistance. The successful candidate will gather the accurate and detailed information needed to dispatch the appropriate Fleet Vehicle or Contractor to the Member’s location.

The Call Centre Operator calls CAA Members to provide information regarding memberships. The successful candidate will renew, upgrade, change account information and sell CAA memberships.

The Call Centre Operator works an average of 38.5 hours per week. 8-hour, 10-hour, and 12-hour shift rotations are available and are selected by seniority.

Job Duties

• Receives incoming telephone calls regarding road service requests and/or general club information
• Determines exact service requirements and inputs data into Emergency Road Service Programs for use by dispatchers and refers rural calls to contractors
• Outbound telephone calls to Members to welcome to CAA, Renewal Reminders, Lapsed member calls, Payment declines, Data clean up, Various promotions for past or existing members
• Respond to member enquiries regarding membership and Member Benefits, providing prospective members with information on all CAA North & East Ontario services.
• Renew, upgrade, sell new memberships and add associates as required.
• Performs various clerical duties

Requirements: The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Previous Call Center experience is an asset
• Excellent interpersonal and listening skills
• Ability to work under pressure both individually and as part of a team
• Attention to detail
• Grade 12 or equivalent
• Excellent attendance and punctuality
• Fluency in both official languages is desired
• Proof of COVID-19 vaccination is required for all CAANEO employees

Compensation

• Salary: $16.55/hour plus commission
• Health & Dental Benefits
• Vacation * Paid Leave
• CAA Membership

Successful applicant will be required to join Teamsters Local Union 91

Employment is contingent on a satisfactory Criminal Background Check, references, and proof of COVID-19 vaccination

Job applicants who have disabilities shall be provided with reasonable accommodation throughout the recruiting process.

Click here to submit your application

CAA North & East Ontario's success depends on great people. If you are ready for the challenge, find your job here.

CAA North & East Ontario offers a wide range of career opportunities in our Head Office / Administration Center (Finance, IT, Marketing etc); our award winning Call Centers; Emergency Roadside Assistance and our full service CAA Stores. We are an equal opportunity employer with some excellent benefits.

If you are interested in submitting a general resume, please send it to jobs@caaneo.on.ca indicating which position you would be interested in.

Why work with us?

• We help people develop their professional interests and support career development within the Club
• We pay 100% of the individual full time employee premium for health/dental/insurance plan coverage*
  (* for employees working a minimum of 30 hours a week for a minimum of one calendar year)
• Generous paid time off policies
• Defined Contribution Pension Plan
• Our members are the best, and all our full time staff are members!
  (* for employees working a minimum of 30 hours a week for a minimum of one calendar year)
• We do good things for people. As a not for profit, we advocate for passenger rights and safety on the roads. We sponsor car seat clinics; offer free battery tests and a host of other member services.
• We offer Educational Travel Tours (familiarization trips) to our travel employees.
• Generous discounts on merchandise sold in stores and applicable discounts on travel.
• You will not be bored! We are a medium sized employer (less than 200 employees) who do a lot of interesting things.
  That means our employees are empowered to ask questions & provide input and we can act on it quickly.