Job Detail

• Receptionist
• Tourism Promotion Operations
• or equivalent experience

Tasks

• Register arriving guests and assign rooms
• Process group arrivals and departures
• Take, cancel and change room reservations
• Provide information on hotel facilities and services
• Provide general information about points of interest in the area
• Process guests' departures, calculate charges and receive payments
• Balance cash and complete balance sheets, cash reports and related forms
• Maintain an inventory of vacancies, reservations and room assignments
• Follow emergency and safety procedures
• Clerical duties (i.e. faxing, filing, photocopying)
• Answer telephone and relay telephone calls and messages
• Assist clients/guests with special needs
• Perform light housekeeping and cleaning duties
• Provide customer service

Computer and Technology Knowledge

• Word processing software
• Central reservation system (CRS)
• Internet

Transportation/Travel Information

• Own transportation

Work Conditions and Physical Capabilities

• Attention to detail
• Overtime required
• Work under pressure

Personal Suitability

• Client focus
• Effective interpersonal skills
• Excellent oral communication
• Reliability
• Team player

Screening questions

• Are you currently legally able to work in Canada?
• Are you willing to relocate for this position?
• Do you currently reside in proximity to the advertised location?

Long term benefits

• Group insurance benefits

Other benefits

• Free parking available
• Learning/training paid by employer
• On-site recreation and activities
• Team building opportunities