Job Detail

• or equivalent experience

Work Setting

• Staff accommodation available
• Hotel, motel, resort

Tasks

• Register arriving guests and assign rooms
• Take, cancel and change room reservations
• Provide information on hotel facilities and services
• Provide general information about points of interest in the area
• Investigate and resolve complaints and claims
• Process guests' departures, calculate charges and receive payments
• Balance cash and complete balance sheets, cash reports and related forms
• Maintain an inventory of vacancies, reservations and room assignments
• Follow emergency and safety procedures
• Clerical duties (i.e. faxing, filing, photocopying)
• Answer telephone and relay telephone calls and messages
• Assist clients/guests with special needs
• Handle wake-up calls
• Perform light housekeeping and cleaning duties
• Provide customer service

Computer and Technology Knowledge

• Word processing software
• Computerized bookkeeping system
• Central reservation system (CRS)
• Internet

Transportation/Travel Information

• Public transportation is available

Work Conditions and Physical Capabilities

• Attention to detail
• Fast-paced environment
• Standing for extended periods
• Work under pressure

Personal Suitability

• Client focus
• Dependability
• Effective interpersonal skills
• Excellent oral communication
• Excellent written communication
• Flexibility
• Judgement
• Organized
• Reliability
• Team player
• Initiative
• Outgoing

Screening questions

• Are you available for shift or on-call work?
• Are you available for the advertised start date?
• Are you currently a student?
• Are you currently legally able to work in Canada?
• Are you willing to relocate for this position?
• Do you currently reside in proximity to the advertised location?
• Do you have previous experience in this field of employment?
• What is the highest level of study you have completed?

Other benefits

• Free parking available
• Learning/training paid by employer
• On-site housing options
• Team building opportunities