GuildQuality - Part-time Customer Experience Representative (Remote, US)

GuildQuality - Part-time Customer Experience Representative (Remote, US) - RCSPL Canada Inc

Date Posted: Jul 28, 2022

Job Detail

Location:

Calgary, Alberta, Canada
Company:

RCSPL Canada Inc
Type:

Full Time/Permanent
Shift:

Rotating
Career Level:

Entry Level
Positions:

4
Experience:

Entry Level
Degree:

Bachelors
Apply Before:

Aug 31, 2022

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Job Description

Job details

Salary

$8 an hour

Job Type

Part-time

Benefits

Full Job Description

GuildQuality is looking for part-time Customer Experience Representatives (CERs) to join our team! This role can be done remotely and is approximately 20-25 hours per week during the following times: Monday – Friday 9:00am – 11:00pm, Saturday 11:00am – 9:00pm. Our surveyors start out at $8.00/hr with the ability to earn more with tenure and performance.

Required Equipment:

Must have access to a desktop or laptop computer (a tablet will not work for this role)
Must have access to reliable internet

About Us:
GuildQuality, an EverCommerce solution, is the nation’s leading provider of customer satisfaction performance measurement tools for the home improvement and home services industry. We provide a robust and automated customer survey plus real-time trend reports and promotional tools to over 2,500 members.

EverCommerce [Nasdaq: EVCM] is a leading service commerce platform, providing vertically tailored, integrated SaaS solutions that help more than 600,000 global service-based businesses accelerate growth, streamline operations, and increase retention. Our modern digital and mobile applications create predictable, informed, and convenient experiences between customers and their service professionals. Specializing in Home & Field Services, Health Services, and Fitness & Wellness industries, EverCommerce solutions include end-to-end business management software, embedded payment acceptance, marketing technology, and customer engagement applications.

Where:
Our office is in Midtown Atlanta, but our CERs work remotely. This position offers great flexibility. You will need to provide your own computer and candidates must have a quiet work environment with a secure internet connection that is not shared.

What you’ll be doing:
Our surveyors are brand ambassadors for both our company and our member clients. Our survey team has conversations with homeowners to assess their satisfaction level in working with their builder, remodeler or contractor. As such, our surveyors must have a friendly, professional disposition and enjoy interacting with people on the phone. Previous experience in customer service is a plus. Each Surveyor will be provided a phone script to follow and is responsible for accurately recording responses to the survey questions.

Desired Skills & Experience

Friendly, professional disposition
Verbal and written communication skills
Listening skills
Knowledge of customer service principles and practices
Ability to type a minimum of 50+ words per minute
Strong phone presence
Comfortable working with technology applications
Great understanding of English grammar
Adaptability and flexibility

Work Environment/Culture/Benefits

We’re profitable and growing rapidly.
We have very few meetings, but lots of communication.
We’re open-book. That means everyone has a clear understanding of how the business is performing.
We offer flexible time off, allowing our team members to take time when needed.
Regardless of the job description and requisite skills, we only hire folks that are motivated, friendly, and team-oriented.
Unlimited access to Udemy professional development/training courses.

Our Team Values

Do everything with integrity
Don't just keep doing it; do it better
We are better together
Know the "why"
Always be transparent
Don't be afraid to make a mistake

Our Team's Mission: Fostering the relationship between our clients and their customers requires their sacred trust. We strive to earn that trust every day by providing them with the tools they need to continuously assess, promote, and grow their business.

EverCommerce is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We look forward to reviewing your credentials and getting to know more about your experience!

Skills Required

COMMUNICATION

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Company Overview

RCSPL Canada Inc

Mississauga, Ontario, Canada

9 Current Jobs Openings

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