Job Detail

Looking for amazing work experience? Join the team at the Wilder Institute/Calgary Zoo as a permanent Guest Relations Call Centre Representative! The Call Centre Customer Service Representative is primarily responsible for answering incoming calls from guests inquiring about products, programs and special events; responding to inquiries; troubleshooting complaints and significant customer service concerns; and for providing overall general information.
Our Mission | Take and inspire action to sustain wildlife and wild places
Our Values | Effective collaboration and communication, honesty and integrity, customer focus, safety, and conservation
What you will do:

• Respond to guest inquiries through email, telephone and/or in person
• Handle sales transactions
• Research required information using available resources
• Handle and resolve guest complaints
• Provide customers with product and service information
• Data entry to process orders, forms and applications
• Identify priority issues and route call to appropriate resource
• Follow up on guest calls where necessary
• Complete call logs
• Responsible for obtaining the cash bag prior to starting and counting and remitting cash bag at end of shift (if applicable)
• Responsible for balancing one’s cash (if applicable)
• Other duties as assigned

What you will bring:

• 1-2 years of experience in a call center environment
• High school diploma is preferred
• Some previous cash handling experience
• Proficient in MS Word, Excel. Experience in Patrons Edge considered an asset
• Strong data entry/keyboard skills
• Must be confident working alone and in a team environment
• Have the ability to multi-task in a high paced environment
• Great customer service skills including the ability to navigate through difficult situations

Working Conditions:

• Working indoors
• Schedule includes weekdays and weekends and possibly early morning and evening hours during high volume periods

The Wilder Institute/Calgary Zoo is an outdoor facility and all staff working at the zoo must be comfortable working in a large variety of outdoor conditions. The organization follows the advice of Environment Canada when responding to temperature and air quality issues.
The Wilder Institute/Calgary Zoo will be a no smoking environment including vaping as of January 1, 2023.

What the Zoo Offers:

• Vacation and flex day entitlement
• Flexible benefits plan, including a health spending account
• Employer matching RRSP program
• Discounts on food, beverage, and merchandise
• Participation in the Staff Pass Benefit Program
• A fun, rewarding work environment and the opportunity to work in a park full of wild animals

Are you ready to join one of Canada’s leaders in wildlife conservation?
If this position suits your skills, experience and personal attributes, we want to talk to you.
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Apply by doing the following: *

• Watch this video about the conservation work being done at the Wilder Institute/Calgary Zoo. (https://www.youtube.com/watch?v=8J1VH1MBXm0 )
• Submit your resume with a cover letter via our online application system.

Applicants must be legally entitled to work in Canada.

If this position is a fit for you, we encourage you to apply with a resume and cover letter. Applications will remain open until all positions are filled. We encourage you to apply early!
The Wilder Institute/Calgary Zoo strives to cultivate a workplace in which everyone feels welcome and empowered to bring their authentic selves to work. As a conservation organization, we respect and value the diversity of all life and come together as individuals and teammates to achieve the zoo’s mission and vision. We recognize the value of diversity, equity, and inclusion, and work to advance our culture to ensure diverse viewpoints are heard and everyone has an equitable chance to succeed and thrive.
All candidates are thanked for their applications and advised that only those selected for interviews will be contacted.

Job Type: Part-time