Job Detail

The world walks through La Fonda's lobby, and you will be in the heart of the action, on the corner of Santa Fe's Plaza. Your customer service skills will be put to good use, welcoming our many visitors to our unique historic hotel.

WORK PERFORMED & ESSENTIAL FUNCTIONS/RESPONSIBILITIES:

• Check guest in, ensuring proper credit is received, special requests are noted / fulfilled and accurate information is established.
• Communicate with all departments regarding in house VIPs and any special needs for accommodation.
• Thoroughly complete all guest transactions; solicit guest feedback via comment cards.
• Maintain an up to date working knowledge of all hotel amenities as well as any special events.
• Promote and sell special hotel programs, special rate packages, and upgrades when appropriate.
• Interact with hotel staff in a professional manner, assisting other departments with necessary information.
• Be knowledgeable of all emergency procedures and Hotel policies.
• Maintain house bank and handle all checks and cash according to hotel policies and procedures.
• Communicate all pertinent information to the Front Desk Manager and Supervisors.
• Follow set procedures on posting, charges, cashing checks, safe deposits, and refunds.
• Answer the telephone in a professional manner and assist guests with any questions, directions to the property etc.
• Familiarity with local points of interest, regular community events and ability to provide proper directions.
• Follow rate yield strategies set forth by Director of Guest Services
• Sort and distribute mail for retail shops and departments.