Job Detail

Job Summary:

The Front Desk Receptionist is responsible for the front desk activities of the clinic including: acknowledging clients in person and over the telephone quickly with professionalism and a warm tone of voice, enthusiasm, etiquette and excellent customer service skills, scheduling spay/neuter and vaccine appointments, working with Rescue groups, collaboratively working with volunteers, managing patient reminders and client billing, and offering excellent customer service at all times.

Essential Functions and Responsibilities:

· Promote a client-centered environment, facilitating processes and programs that meet client needs.

· Promote a practice philosophy that attracts new clients and retains existing clients.

· Ability to facilitate resolution of client concerns and problems, working with Hospital Director when needed.

· Promote an environment of respect for all clients, regardless of financial ability.

· Determine when special financial arrangements can be made with clients and be familiar with current grant funds.

· Report any staff or other issues or injuries to Hospital Director as appropriate.

· Maintain a professional relationship with fellow staff.

· Work collaboratively with staff/volunteers including scheduling, assist where needed when staff shortages occur.

· Attend regular staff meetings and encourage/participate in good staff communication.

· Maintain consistent data entry and appropriate use of hospital software.

· Contribute to a cooperative work environment.

· Stay up-to-date on shelter programs and marketing so that a consistent message is given to staff and clients.

· Provide professional credibility to the SFAS’s mission, supporting and promoting the shelter as a whole.

· Perform related duties as assigned by Hospital Director

· Maintain compliance with all company policies and procedures

· Maintain monthly reminders for patient needs and facilitate delivery to owners

· Maintain Client billing

· Have excellent attendance.

· Onboard volunteers and maintain volunteer schedule.

· Prepare Daily deposits and explain variances

Requirements - Education and/or Work Experience/Skills/Abilities:

· High School Diploma, GED or equivalent.

· One year of receptionist/office environment experience highly preferred.

· Excellent verbal and written communication skills, including ability to effectively communicate with internal and external customers/staff/patrons in person, over the telephone or via computer.

· Excellent computer proficiency. (MS Office – Word, Excel and Outlook)

· Typing proficiency.

· Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary communication.

· Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices.

Physical Requirements:

· Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards.

· Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards.

· Must be able to lift and carry up to 40 lbs.

· Must be able to talk, listen and speak clearly in person or on the telephone.

Job Type: Full-time

Pay: From $15.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• Santa Fe, NM 87507: Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s):

• Please share why you are interested in this particular position.
• In order to not waste each other's time, what is your minimum salary requirements?

Experience:

• Customer service: 1 year (Preferred)

Work Location: One location