Job Detail

Benefits

The goal of the City of Burnaby and its employees is to consistently deliver first class service and services to our community. With this in mind, we hire people who share the same passion, those with the drive and determination to grow with and contribute to our already exceptional team. People like you!

Do you enjoy serving the public and have exceptional customer service, interpersonal and communication skills? If so, the City of Burnaby is looking for Front Counter / Telephone Operator Clerks to work at Community Police Offices on an auxiliary basis. This front-line shift work involves clerical, typing, call-taking on a multi-line phone system and some cash handling. Our Front Counter Clerks assist and provide information and assistance to the public and other agencies, relay emergency calls, handle complaints and inquires at the front counter, check and process Motor Vehicle Act Notices and Orders, various forms and applications, Police Information Checks; take fingerprints; operate PRIME and related RCMP computer applications, and use a cash register and related equipment. The role performs other related work as required.

The ideal candidate will have availability for on-call coverage and will possess qualifications that include completion of Grade 12 with criminology, psychology, effective communications, or business management courses, and the ability to operate a computer terminal with speed and accuracy. Important attributes include the ability to deal with the public courteously, firmly, and tactfully, both in-person and on the telephone, and to accurately relay emergency situations to the appropriate contacts. The ability to operate PRIME and related RCMP computer applications, cash register, and related equipment is preferred.

Successful applicants must obtain and maintain an Enhanced RCMP Security Clearance. The hours of operation for the Front Counter are 08:00 to 20:00, 7 days a week at the Burnaby RCMP Detachment and Monday to Friday 08:00 to 16:00 at the Community Police Offices. The hours of operation for the Telephone Operator are 07:00 to 23:00 Monday to Friday at the Burnaby RCMP Detachment. The ideal candidate will have open flexible availability to work a variety of shifts for on-call coverage (morning/afternoon shifts) in either capacity.

Please apply online at burnaby.ca/careers. This posting will remain open until filled.

All external applicants are required to be fully vaccinated for COVID-19 as a condition of hire. External applicants who are not able to obtain a COVID-19 vaccine for a reason related to a personal characteristic protected by the BC Human Rights Code can request an accommodation at any time during the recruitment process. City of Burnaby employees can refer to our COVID-19 Vaccination Policy for City staff.

Copies of relevant professional certificates, degrees, or tickets will be required at the time of the interview.

Please contact Human Resources at 604-294-7303 if you do not receive a confirmation email within one hour of submitting your application online.

We thank all applicants for their interest; however, only those considered for an interview will be contacted.