Job Detail

Provides customer service, technical and administrative support for the Welcome and Advising Center. Has an understanding of SFCC programs, services and key personnel as well as determines needed services and ability to assist students, faculty and staff as well make appropriate referrals when needed. Must be committed to serving a diverse college community. Actively participates in and contributes to continuous quality improvement.
Minimum Qualifications

• High school diploma or GED.
• 9 months experience in enrollment, customer service or comparable experience.

Preferred Qualifications

• Community college experience
• BANNER experience
• Call Center experience
• Bilingual (English/Spanish).

Knowledge, Skills and Abilities

• Knowledge of customer service principles and practices.
• Knowledge of modern office practices and procedures.
• Knowledge of admission, registration and degree program requirements.
• Knowledge of college policies and procedures.
• Knowledge of college organizational structure.
• Knowledge of computers and job related software programs.
• Knowledge of the use of a variety of office equipment.
• Knowledge of planning and scheduling techniques.
• Knowledge of word processing, spreadsheet, database and calendar software.
• Knowledge of file management principles.
• Knowledge of multi-line phone system operation.
• Skill in interpersonal relations and in dealing with the public.
• Skill in database and records management.
• Skill in the use of modern office equipment.
• Skill in decision making and problem solving.
• Skill in the maintenance of files and records.
• Skill in the compiling and preparing reports.
• Skill in oral and written communication.
• Ability to provide quality customer service.
• Ability to make administrative and procedural decisions and judgments.
• Ability to work in multiple student service areas with operational expertise.
• Ability to organize resources and establish priorities.
• Ability to work independently and as a team member.
• Ability to maintain a high degree of accuracy.
• Ability to maintain confidentiality and to recognize situations in which confidentiality is required.
• Ability to perform a variety of tasks.
• Ability to stay current with information.
• Ability to work with a diverse population.

Posting Date 05/17/2022 Closing Date Open Until Filled Yes Special Instructions to ApplicantsApplications are disqualified in the first level of review if they do not meet all Minimum Qualifications listed in this job posting. (Years of experience are calculated based upon numbers of hours worked per week. Example: 2 years of experience working 20 hours per week equals 1 year of experience.) Relevant experience pertains to Minimum Qualifications, Job Summary/Basic Function, and Preferred Qualifications/Knowledge, Skills and Abilities described in this job posting. ASSUMPTIONS ARE NOT MADE at any level of SFCC’s Hiring Process if information presented in the application material does not clearly address the Minimum Qualifications, Job Summary/Basic Function, and Preferred Qualifications/Knowledge, Skills and Abilities. Number of pages of application material will not negatively/positively affect your application, however, LACK OF DETAIL may.
Diversity StatementAs Santa Fe Community College (SFCC) neighbors ancient Pueblo lands, and is a Sanctuary campus in a Sanctuary city, SFCC is committed to attracting and retaining highly qualified and richly diverse faculty and staff. Our students need a community to teach and support them and that represents their diversity. SFCC strives to make our campus a place of safety, inclusion and equity where all individuals from all diverse backgrounds feel welcomed, nurtured and valued.
At the heart of SFCC’s mission – Empower Students, Strengthen Community. Empoderar a los Estudiantes, Fortalecer a la Comunidad – is a commitment and promise that higher education and opportunity should be open to everyone in our community and to fostering a climate where students can be who they want to be. A place where all within our community belong. A place where you are seen, a place where you are valued, a place where you are respected, a place where you are appreciated. Come join our community!
Physical Demands

• The work is typically performed while sitting at a desk or table or while intermittently sitting, standing or walking.
• The work is typically performed in an office.

Job Duties

Responsibility/Duty

• Assists customers, in person or over the telephone, including students, faculty, and staff with admission and registration; provides general college information and assistance.
• Uses individual judgement to assist the SFCC population and resolve issues.
• Troubleshoots and resolves customer related concerns and issues; works with customers to assist and resolve problems as they occur. Refers to supervisor as appropriate.
• Provides prospective and current students with initial information regarding specialized statuses such as International Students; this includes policies and procedures for application, enrollment, etc.
• Ensures that students are prepared for effective advising sessions by providing pertinent information about admissions and testing; triages students appropriately
• Anticipates prospective and current students’ needs in order to more effectively provide options and referrals, including vocabulary and definition of terms prior to referral.
• Maintains effective relationships with key staff in academic and student support areas and communicates regularly with departments and faculty to ensure accurate and up-to-date information is provided to prospective and current students including pre-requisites, certificate and degree information and student support service referrals.
• Trained in SFCC ERP to utilize Banner to register students, process student forms, access and retrieve student records, and other assigned tasks.
• Participates in testing of Banner systems prior to registration periods; includes a collaborative team that crosses departments including Enrollment, Cashiers, Office of Information Technology, Registrar’s Office, etc.
• Provides technical assistance to end-users in the utilization of the online enrollment system; provides other assistance as appropriate.
• Processes and updates student information; complies with FERPA in ensuring confidentiality.
• Stays current with specialized regulations including FERPA and NM Higher Education Department Residency policies in order to provide appropriate assistance to prospective and current students.
• Maintains WAC department e-mail account; replies to inquiries and distributes appropriately.
• Prepares a variety of correspondence, documents and reports; enters data into databases; maintains office files, electronic and paper.
• Maintains and updates handbooks, forms, publications, and policy/procedure documents as directed by supervisor.
• Provides information on tuition rates, fees, and payment deadlines as well as initial information on residency for tuition purposes requirements.
• Processes and tracks department purchase documents; may communicate with vendors on purchases.
• Verifies information and takes student and employee ID pictures.
• Attends employee training sessions and keeps current with polices, rules and regulations related to duties.
• Performs related duties as assigned.

Documents Needed to Apply
Required Documents

• Resume

• Cover Letter

Optional Documents

Job Type: Full-time