Job Detail

Customer Support Specialist (Thursday - Monday) 2-10pm

Founded in June 1996, VS Media is an industry leader specializing in highly interactive, high-traffic, live video chat websites. Spanning the globe with over 200 million visitors per month and 80 million ads per day, we provide a platform for adults to discover new kinds of interactive content through live video and chat services. Our size and scale stretches across every continent, delivering powerful technology to enhance our clients’ online presence. From streaming live video to billing solutions to gamification development, we leverage the latest technology to provide the best digital experience possible.

About the Job
We are growing and have a position open on our 24/7 customer service and fraud prevention team. This is a full-time position in our Westlake Village office where you will be collaborating with teams of creative individuals in order to help continue to push the company forward. The Customer Support Specialist/Fraud Analyst position will answer customer queries, verify documentation and analyze accounts for potential fraud. The role requires the ability to multitask, analyze data and provide excellent customer support. Training will be 6am-2pm weekdays for the first month or so, then the schedule will pivot to Thursday - Monday 2pm-10pm. Please note that the schedule may fluctuate per the needs of the team, but we are specifically hiring for this shift on these days.

As we are an internet-focused tech company, please note that we do manage adult-oriented content. This position directly involves working around such explicit material on a regular basis, therefore it is imperative that the ideal candidate have no issue with this aspect of the business. Please take a look at our website flirt 4 free for an example. VS Media understands and respects that such content is not suitable for all applicants.

Responsibilities

This position requires performing a wide range of duties including, but not limited to, the following:

• Investigate and review a multitude of factors in determining whether new and existing accounts are fraudulent. This will include training in the use of fraud analysis services used by a wide spectrum of businesses.
• Converse with customers and provide technical and account support via phone, email, and live chat.
• Accurately verify various documents where precision are a must.
• Work with a variety of departments in escalating and solving issues our customers may have with our website or its members.
• Be able to have a flexible schedule and work evenings, weekends, and holidays. Department is 24/7/365.
• Comfortably and maturely work with adult-oriented content.

Desired Qualifications & Experience

• Excellent communication skills via phone, email, and live chat.
• Strong overall Internet and computer skills (web browsers, troubleshooting, typing 45 WPM).
• Willingness to work a variety of shifts (though you will have a set schedule).
• Positive, team-oriented attitude with great interpersonal skills.

Bonus Points

• Experience with credit card fraud analysis.
• Experience collaborating between IT, software development and product groups.

Compensation will include hourly pay. Full benefits package including health/dental/vision and an attractive 401K plan.

For consideration, please send along your resume and hourly requirements.

Principals ONLY!