Job Detail

CUSTOMER SUPPORT REPRESENTATIVE

Winnipeg, MB

Manitoba Hydro is consistently recognized as one of Manitoba's Top Employers!

Manitoba Hydro is a leader among energy companies in North America, recognized for providing highly reliable service and
exceptional customer satisfaction. Join our team of Manitoba's best as we continue to build a company that supports innovation,
commitment and customer service.

We are seeking qualified individuals for the Customer Contact Centre as Customer Support Representatives. These are 12-month
term positions with full time hours. As the Customer Contact Centre continues to promote and support Manitoba Hydro's Strategy
2040, the Customer Support Representative will play a vital role in providing customer centric service to support evolving customer
expectations through changing technology, and modernized service delivery methods. You must be passionate about providing
excellent customer service and be willing to go above-and-beyond to resolve customer issues. You will be serving customers
efficiently, responsively, and digitally in the areas of billing, moves, energy accounts and Loans & Financing programs, gas and
electric service and emergency response. Preference will be given to bilingual candidates.

Responsibilities:

• Respond to customer inquiries on the phone and in writing with respect to energy accounts, Loans & Financing programs, and

provision of gas and electric service, including connects, disconnects and power outages.

• Recognize potential emergencies and follow procedures to ensure customer safety.
• Explain billing procedures, service charges, fees and programs to our customers.
• Correct all billing related errors, including meter readings and changes to customer information records.
• Provide customers with information about various customer-oriented programs, directing them to the appropriate source as

Qualifications:

• High School education. Successful candidates will be required to provide proof of graduation (i.e. diploma or transcripts).
• Proficient in basic mathematics and keyboarding skills.
• Must be legally eligible to work in Canada.
• A minimum of two years of relevant customer service experience in a fast-paced Customer Service environment is required.

• This may include clerical duties such as: answering phone calls, data entry, filing, creating records, email duties, paying

and/or organizing bills within the following industries: Contact Centre, Legal, Financial, Healthcare, Tourism or retail/restaurant
managerial experience.

The selection process includes a panel interview, math assessment and a standardized computer-based test that measures how
well a candidate's abilities match the requirements of the job.

NOTE: Manitoba Hydro's Customer Contact Centre has shifts ranging between 7:00 am – 6:10 pm, Monday through Friday. We are
currently hiring for our 9:40 am – 6:10 pm shift. Opportunity to move shifts at a later date are subject to Manitoba Hydro Work
Policies.

All shifts are subject to change based on Manitoba Hydro Policy and operational requirements.

All applications must include (only completed applications will be considered):

• Cover letter
• Current resume

MANITOBA HYDRO IS COMMITTED TO DIVERSITY AND EMPLOYMENT EQUITY

Reference Code: CO56601687-01

Applications will be reviewed as they are submitted and candidates with a complete application will be emailed a link to the
standardized computer-based test.

Great Benefits

• Competitive salary and benefits package.
• Defined-benefit pension plan.
• Nine-day work cycle.

Salary Range

Starting salary will be commensurate with qualifications and experience. The range for the classification is $23.10-$30.25 Hourly,
$44,268.64-$57,969.86 Annually.

Apply Now!

Visit www.hydro.mb.ca/careers to learn more about this position and to apply online. The deadline for applications is AUGUST 15,
2022.

We thank you for your interest and will contact you if you are selected for an interview.

This document is available in accessible formats upon request. Please let us know if you require any accommodations
during the recruitment process.