Customer Support Receptionist

Customer Support Receptionist - RCSPL Canada Inc

Date Posted: Jul 30, 2022

Job Detail

Location:

Morden, Manitoba, Canada
Company:

RCSPL Canada Inc
Type:

Full Time/Permanent
Shift:

Third Shift (Night)
Career Level:

Entry Level
Positions:

29
Experience:

Entry Level
Degree:

Intermediate/A-Level
Apply Before:

Aug 31, 2022

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Job Description

Job details

Application Details

Cover letter

Job type

Full-time

Fixed term contract

Benefits

Full Job Description

Who We are:

At Wagepoint, we’re good people. Sure, maybe we’re biased. But that’s only because Wagepointers bring the best versions of ourselves to do some of the best work in our careers.

We’re an authentic team who bring our diverse backgrounds, ideas, experiences and cultures together to make payroll magic. Speaking of, we “pull rabbits out of hats” for 12,000 small business owners across the US and Canada who rely on our payroll software to pay their employees and process their taxes. And we’re just getting started.

We’re growing and looking for more awesome people to join our merry band of misfits. We are looking for people who share our understanding that when it comes to our commitment to our customers: we mean business. Especially given that the consequences of getting payroll wrong can sometimes be dire.

If you are the kind of person who has always wanted to make a difference and be heard at work, Wagepoint will give you plenty of opportunities to do just that.

What you'll be doing

We are looking for a Customer Service Receptionist to join our team for a 9-month contract. Your responsibilities will include:

Answering customer calls and logging tickets in Zendesk with the appropriate form settings.
Being able to provide enough information to effectively transfer the ticket to a Wagepoint Support Specialist, without the customer needing to repeat information.
Transfer customer calls when necessary if a client is escalated.
During low call volumes, triage email tickets, and participate in special projects as assigned.

What you bring to the table:

Excellent written and verbal communication skills, as well as competency in Microsoft Office applications such as Word and Excel.
You have the ability to stay calm and are able to keep customers cal.
You are emotionally intelligent and compassionate.
You are well organized.
You are able to work independently (remote work) and yet able to work well with a team.
You have customer service experience.
Some payroll knowledge is an asset.
Prior experience as a receptionist is also helpful.

What we bring to the table:

The opportunity to work with the world’s friendliest team, solving interesting problems together.
The ability to work from home, forever! Wagepoint is a remote company, so you don’t have to worry about commuting to an office. Plus, more time with your pets is always a bonus!
An autonomous work environment: We’re a growing startup - so we’ll be looking to you to roll up your sleeves and dive right in! No red tape, just bring your great ideas and your powerful work ethic.
An endless amount of laughter — we don’t take ourselves too seriously. We work hard, but we always have time for a bad joke or two.

Next Steps:

If all the above feels right and proper, please don’t feel like you need to send us an uninspired cover letter. Just send us your updated resume and perhaps a few lines on what excites you about the job - we really want to get to know who you are, not just about how we can work together. If we believe you’re a good match, someone from our team will reach out to schedule a call.

Psssst!
Wagepoint is an equal opportunity employer. We welcome and appreciate all applicants with diverse backgrounds, races, religions, genders, identities, ages, experiences (the list goes on!). We are committed to making not only our workplace safe and inclusive for everyone, but also ensuring our recruitment process reflects that. We are a remote company, so there's no need to travel to an office for an interview, but if you require any special accommodation during our recruitment process, please let us know. We are more than happy to assist!

About Wagepoint

Wagepoint is a simple and fast online payroll app, backed by the world's friendliest team.

The app is ideal for small businesses across North America (US & Canada) who are looking to pay their employees easily and quickly.

Skills Required

COMMUNICATION

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Company Overview

RCSPL Canada Inc

Mississauga, Ontario, Canada

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