Job Class: Customer Services Specialist
Working Title: Travel Counselor
If you love interacting with new people and enjoy meeting world travelers, consider a new career at Explore Minnesota Tourism. This position is a fun, fast paced, non-traditional office setting that engages with visitors and promotes Minnesota travel and tourism opportunities to people from all over the world that stop in the Moorhead Welcome Center. Whether face to face, on-line, live chat, or on the telephone, our goal is to provide Minnesota tourism information in an easy-to-use format for expanding visitor itineraries.
This is a perfect position for an outgoing, friendly, energetic, patient person who has never met a stranger and enjoys talking with new people.
This posting may be used to fill multiple positions.
This work location is not on a bus line.
This is a part-time position expected to work approximately eighteen (18) hours per week and is expected to last up to one (1) year.
To receive credit for your education and experience, your resume should clearly describe how you meet each minimum and/or preferred qualification listed, including dates of employment.
Skill in customer service to provide prompt, courteous, and accurate information to customers in person, on the phone, live chat, and through e-mail.
Ability to type using software applications, such as Microsoft Excel, to complete and update records and inventory.
Ability to multi-task.
Skill in map reading to provide assistance to travelers.
Knowledge of Minnesota resources, culture, and trends to make suggestions to travelers and willingness to continuously learn about the Minnesota tourism industry.
Maintain a stationary position for long periods of time.
Move items weighing up to 35 pounds while unpacking, packing, and stocking brochures and other supplies.
This position requires successful completion of the following:
Resumes of all applicants to this posting will be evaluated against the Minimum Qualifications stated above. If your skills match the required skills for this position, the department may contact you. Employee reference checks will be conducted on all finalists. This may include a review of documentation related to job performance and education. It includes contact with the applicant's current and/or former employers.
A Criminal Background Check will be conducted on all finalists for this position. A criminal conviction will not automatically remove you from consideration for employment.
When the position requires travel and the applicant drives a state owned or leased vehicle, a driver's license record check will be conducted.
Must be legally authorized to work in country of employment without sponsorship for employment visa status (e.g., H1B status).
GREAT BENEFITS PACKAGE! The State of Minnesota offers a comprehensive benefits package including low cost medical and dental insurance, employer paid life insurance, short and long term disability, pre-tax flexible spending accounts, retirement plan, tax-deferred compensation, generous vacation and sick leave, and 11 paid holidays each year.
Our differences make us stronger and leveraging them helps us create a workforce where everyone can thrive. The State of Minnesota is an equal opportunity employer. We are committed to embedding diversity, equity, inclusion, and accessibility at our workplace. We do this by developing strong leaders and advocates, increasing cultural competence and understanding among all employees, and removing institutional barriers and attitudes that prevent employees from advancing as far as their talents will take them. We prohibit discrimination and harassment of any kind based on race, color, creed, religion, national origin, sex (including pregnancy, childbirth and related medical conditions), marital status, familial status, receipt of public assistance, membership or activity in a local human rights commission, disability, genetic information, sexual orientation, gender expression, gender identity, or age.
Select “Apply for Job” at the top of this page. If you have questions about applying for jobs, contact the job information line at 651-259-3637.
For additional information about the application process, go to http://www.mn.gov/careers.
If you have questions about the position, contact Morgan Thompson at morgan.thompson@state.mn.us
The Department of Employment and Economic Development is an equal opportunity, affirmative action, and veteran-friendly employer, and encourages all qualified candidates to apply for job opportunities. If you are an individual with a disability who needs assistance or cannot access the online job application and search tools, please contact Karen Lilledahl at Karen.Lilledahl@state.mn.us. Please indicate what assistance is needed.
AN EQUAL OPPORTUNITY EMPLOYER
The State of Minnesota is an equal opportunity, affirmative action, and veteran-friendly employer. We are committed to providing culturally responsive services to all Minnesotans. The State of Minnesota recognizes that a diverse workforce is essential and strongly encourages qualified women, minorities, individuals with disabilities, and veterans to apply.
We will make reasonable accommodations to all qualified applicants with disabilities. If you are an individual with a disability who needs assistance or cannot access the online job application system, please contact the job information line at 651-259-3637 or email careers@state.mn.us. Please indicate what assistance you need.
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