Job Detail

What you will do:
As our Customer Service Specialist, you will provide internal and external customers an exceptional experience by listening and understanding their needs to provide effective solutions in a timely manner. As the central point of contact with our customers, you will assist customers with questions and complaints; update customer information in our database; and processes orders efficiently and accurately. This position may be a remote or hybrid role based out of our Ashland, OH or Detroit Lakes, MN location.

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The job: *
Every day, your primary role will be to provide an exceptional customer experience to our internal and external customers by either phone or email. You will assist customers with their questions and enter and process customer orders.

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The skills you need: *
To succeed in this role, you must have experience with computers and data entry, be proficient with email and possess excellent phone skills. You must maintain a high level of professionalism, have excellent communication skills, and be well organized. A high school diploma or equivalent is required, and 3-5 years of experience is preferred. Bilingual in English and Spanish is a plus!

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Answering your questions: *
When you are considering a new job, it is normal to have a ton of questions. Here are a few questions we are asked all the time.

• What are the hours? Standard business hours.
• What is your Paid Time Off and holiday policy? Up to 120 hours of Paid Time Off in your first year and 8 paid holidays.
• What benefits do you offer? We offer a robust benefits package including health, dental, and vision programs you need to take care of your family, along with many more benefit options available.
• What is my commute? Plug this address into Google Maps: 22650 Co Hwy 6, Detroit Lakes, MN 56501 or 2221 Ford Drive, Ashland, OH 44805.

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A little bit about us: *
SJE has been a leader in the water and wastewater industry since 1975. Founded by an entrepreneur in Detroit Lakes, MN, we now have over 580 employees across 10 locations worldwide and have customers in every continent except Antarctica. We are known for our innovation, high-quality products, and exceptional customer service.
We offer competitive wages, health insurance, full benefits package, opportunities for career advancement, extensive corporate training program, 401(k) plans and up to 23 paid days off during the first year. Learn more and apply on-line at www.sjeinc.com. EOE/Drug Testing

Job Type: Full-time