Job Detail

Reporting to the Senior Manager, Supply Chain Operations, the Customer Service Representative (Supply Chain) position will play a critical role in servicing the Supply Chain Front Desk Activities.

This role is accountable for providing excellent customer service of critical items to all departments in support of the children at SickKids Hospital. The primary functions will include to action STAT calls, provide information and supplies, having client orders ready for pickup and assume responsibility for all aspects of customer service.

As a member of the Materials Management Team, you will be responsible for the provision of superior customer service to our internal and external customers.

Here’s What You Get to Do:

• Address requests from end-users (requests via phone calls, emails, fax, etc)
• Fulfill Requests from Home Care, Thalassemia and Hemophilia programs.
• Maintain timely communications with customers
• Manage incoming phone calls, emails and messages
• Prioritize and ensure timely completion of customer requirements
• Enter, pick and confirm orders
• Organize and maintain filing system.
• Confirming manual and system generated orders
• Creating Express Issues
• Cancel Stock requests
• System maintenance
• Support activities that are part of Supply Cart Review, Redesign and Maintenance

Here’s What You Need:

• Minimum of grade 12 education
• Ability to work in a fast paced physically demanding environment.
• Excellent communication and interpersonal skills.
• Ability to work both independently and in a team setting.
• Strong customer service commitment with an attention to accuracy.
• Ability to adapt to change along with your flexibility and problem-solving skills will be an asset.
• Working knowledge of Microsoft Office Applications (word and excel) is an asset.
• Previous experience working with PeopleSoft and familiarity with Store’s operation processes is an asset.

Employment Type: Full Time Temporary Contract

The children and families we care for are from a variety of communities, and so are our employees. We welcome and encourage everyone to join our organization and be part of our team.

When requested, SickKids will provide access and inclusion supports to eligible candidates to support their full engagement during the interview and assessment process. Information received related to access or inclusion will be addressed confidentially.

Thank you for your interest in joining SickKids. Only those applicants selected for an interview will be contacted. In accordance with our Hospital policy, employment at SickKids is conditional upon the Hospital’s receipt of all necessary documentation.

FOR EXTERNAL APPLICANTS ONLY: As a health care institution, our highest priority is the safety of patients, families and staff. As a result, we are adopting all prevention measures to ensure the safety of our patients, families and our staff. Therefore, any offer of employment is conditional upon you submitting proof that you have been fully vaccinated with a Health Canada or World Health Organization (WHO) approved COVID-19 vaccination as soon as possible and no later than fourteen (14) calendar days prior to the effective start date, in addition to satisfying any other condition(s) that may be set out in an offer. If a candidate fails to satisfy this condition (or any other condition(s) set out in an offer), any offer of employment shall be immediately rescinded.

How to Apply

Tip: Combine your cover letter and resume into ONE document of 20 pages or less as you cannot upload multiple documents as part of your application.

If you are still experiencing technical difficulties please email ask.hr@sickkids.ca to send us a short description of the issues you are experiencing. Please note that we will not accept resumes sent to this inbox but we are happy to respond to requests for technical assistance.