Job Detail

Title: Customer Service Representative

Category/Term: Part time

Starting: September 1, 2022

Reporting to: Manager of Customer Service

About the MNjcc:

The Miles Nadal Jewish Community Centre is a dynamic hub in downtown Toronto. It provides opportunities for people of all ages and backgrounds to be active, learn, connect and participate in a wide range of cultural experiences. Rooted in Jewish values, the MNjcc is open to all.

Founded on this site in 1953 the MNjcc is home to a state of the art Fitness Centre, the Al Green Theatre, four schools, four choirs, a wide range of arts and cultural activities, Jewish Life programming, and a robust Active 55+ program. It is a founding member of the Bloor Street Cultural Corridor.

Short Description of the Position:

As one of the primary points of contact for members, guests and staff in our facility, the Customer Service Representative/Greeter at our Welcome Desks (Information Desk & Fitness Desk) are responsible for both greeting and assisting/serving our members, guests and staff. The ultimate goal of providing exceptional service to all members, guests and staff is achieved through the CSR’s consistent commitment to demonstrating the qualities of sincerity, enthusiasm, affability and responsiveness. The CSR reports directly to the Manager of Customer Service and as a requirement of the position may be asked to work at both Fitness and Information Desks interchangeably.

Changes due to Covid-19 Pandemic:

Candidates will have to show proof of vaccination to be considered for the position. Candidates must also be comfortable screening others for proof of vaccination as well as other requirements for access to the main building.

Schedule:

Our potential schedule is 6:00am-10:00pm Monday to Friday, and 6:00am-10:00pm on weekends. We are primarily looking for someone who can provide coverage on weekends.

Key Duties and Responsibilities:

• Answering questions in person, by phone, and by email about our programs, our building, and membership.
• Screening potential entrants for eligibility to enter the building.

• Assisting our members to sign up for programs using Amilia, our online Booking tool, and to make any changes to their Amilia profile.

• Proactively communicating with other departments to deal with hazards, customer service issues, presentation issues, or security issues.

• Coordinating with other departments to ensure consistency of message and excellent customer service.

• Other duties as required.

Qualifications and Requirements:

• Punctuality and reliability.

• Clear and concise communication through email, phone, or in person..

• Familiarity with email, Word, Excel and enough technical confidence to learn our booking system.

• Keeping up to date with all our programs and policies.

• Candidates must be able to legally work in Canada.

• Please note that full vaccination against covid-19 (or valid accommodation) is currently required to work in-person at the MNjcc at this time.

Main Competencies:

You will be the face of the MNjcc, so welcoming positive attitude is a strong compliment to a firm communication of policy.

Salary and Benefits:

• $16.00/hour.

• Fitness Membership.

How to apply:

• Email applications to paulk at mnjcc.org with the subject line “CSR Application”

• Please note, while we appreciate everyone who applies, we are only able to respond to applicants moving to the next stage of the recruitment process.

Alternate Formats and Accommodation:

The Miles Nadal JCC values and models inclusivity, collaboration, physical and mental wellness, and fosters the growth and development of staff. We encourage applications from individuals who demonstrate a commitment to upholding the values of equity, diversity, accessibility and inclusion and will contribute to our inclusive environment. You can learn more about our commitments here: https://www.mnjcc.org/learn-about-the-j.

The MNjcc welcomes and encourages applications from racialized persons / persons of colour, women, Indigenous peoples, persons with disabilities, LGBTQ2S+ persons, people of any and no faith, and others who reflect the diversity of our community, our city and our country.

Alternate Formats and Accommodation for Individuals with Disabilities:

The MNjcc is committed to the principles of the Accessibility for Ontarians with Disabilities Act (AODA) and aims to ensure that dignity, integration, and equality of opportunity are embedded in all aspects of our organization's culture.

In accordance with the AODA, accommodation will be provided throughout the recruitment process to applicants with disabilities. Our human resources department will work with you to arrange reasonable and appropriate accommodation. Please contact contact David Fielder at: (416) 924-6211 x6404; or davidf at mnjcc.org.

Work Remotely

• No

Job Types: Part-time, Permanent

Salary: $16.00 per hour

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Monday to Friday
• Night shift
• Weekend availability

Application deadline: 2022-04-04
Expected start date: 2022-09-01