Job Detail

Here at IAA, excellent customer service is at our core. That's why our Customer Service Representatives play such a meaningful role in the operation of our branches and service centers.

Customer Service Representatives embody our "team player" values, by providing an outstanding customer experience both in person and through our various communication channels to help IAA focus on business and branch growth.

Listen for yourself to what our own employees have to say, through a live preview of our role: Driving Talent: Customer Care Teaser (vimeo.com)

In return for their excellent skills and abilities, Customer Service Representatives are offered a benefits package including: health insurance, 401K, Short and Long Term Disability, Life Insurance/AD&D, paid holidays and vacation.

What Do IAA Customer Service Reps Do?

• Provide a variety of customer support services through the mail, telephone, and direct personal contact
• Process orders and assignments and enter data into our internal computer systems
• Reference pricing and delivery information
• Respond to customer questions, inquiries and requests
• Set up new and maintain existing records
• Perform word processing assignments, filing and related clerical duties
• Process paperwork in preparation for auction day, securing necessary approvals
• Assist with other duties around the office to help out

What are the Requirements?

• Ability to communicate comfortably with customers
• A phenomenal teammate, willing to assist your peers
• Digital literacy
• Time management skills
• Positive attitude
• Ability to work independently
• Strong interpersonal skills
• Professional and clean appearance
• We'd also love someone open to learning automobile titling as part of their development!

Educational/Certification Requirements:

• A high school diploma is awesome, but equivalent work experience would be great too!
• 0-2 years’ previous work experience

About IAA:

IAA, certified as a Great Place to Work®, is a leading global marketplace connecting vehicle buyers and sellers. Maximizing leading-edge technology and focusing on innovation, IAA’s unique platform facilitates the marketing and sale of total-loss, damaged and low-value vehicles. Headquartered near Chicago in Westchester, Illinois, IAA has nearly 4,000 hardworking employees and more than 200 facilities throughout the U.S., Canada and the United Kingdom.

IAA is committed to providing equal employment opportunities regardless of race, creed, religion, color, sex, age, national origin, disability, sexual orientation, gender identity, genetic information, veteran status, citizenship status, or marital status. IAA is a drug-free workplace. EEOE

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)