Job Detail

Benefits

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  Project a professional manner with an emphasis on customer service and hospitality
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  Ensure compliance with the grooming and uniform standards of the company
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  Knowledgeable of, and actively support the goals for the department as well as the company as a whole to ensure high quality and consistent service
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  Ensure his/her duties are carried out in accordance with company policies.
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  Provide prompt, professional and courteous service to customers in a personalized and refined manner.
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  Data entry of aircraft fuel quantities into database
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  Provide special services, (i.e. car rental, limo/taxi reservations, restaurant reservations, catering, etc)
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  Occasionally driving customers to and from the terminal
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  Develop a positive working relationship with team members and passengers
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  Coordinate line service activities, such as accurately relaying aircraft fuel loads and aircraft movements
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  Ensure fuel and service orders are fulfilled in a timely manner
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  Complete daily, weekly, and monthly accounting and reconciliation of FBO transactions
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  Provide air/ground communications using a Unicom radio
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  Administrative duties including basic filing and organization of passenger records and files
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  Actively participate in Porter’s Safety Management System (SMS) including reporting hazards and incidents encountered in daily operations; understand, comply and promote the Company Safety Policy
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  Other administrative duties as assigned

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  Concern for Safety: Identifying hazardous or potentially hazardous situations and taking appropriate action to maintain a safe environment for self and others.
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  Teamwork: Working collaboratively with others to achieve organizational goals.
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  Customer Service: Providing service excellence to internal and/or external customers (passengers).
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  Initiative: Dealing with situations and issues proactively and persistently, seizing opportunities that arise.
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  Results Focused: Focusing efforts on achieving high-quality results consistent with the organization’s standards.
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  Fostering Communication: Listening and communicating openly, honestly, and respectfully with different audiences, promoting dialogue and building consensus.

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  Ability to handle stress well and work under pressure.
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  Ability to obtain necessary security clearances
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  Ability to obtain Restricted Radio Operators Certificate
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  Ability to work on a permanent basis in Canada
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  Work rotating shifts including days, afternoons, evenings, weekends, and holidays
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  Dependability (must possess a clear attendance record and reliable on-time reporting for work
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  Full G2 license (or out of province equivalent) with a clean Driver's Abstract
  Mandatory COVID-19 Vaccination