Job Detail

Glen-Gery, a leading brick manufacturing in the United States, currently has an opening for a talented Customer Service Representative. Responsibilities for the Customer Service Representative include coordinating product shipments, preparing bill of lading documents and maintain shipping records.

DUTIES AND RESPONSIBILITIES:

• Coordinate product shipments inbound and outbound by working with Customers, Sales, Vendors and Plant.
• Prepare bill of lading documents for outgoing shipments.
• Arrange for shipments by LTL and trucks as necessary.
• Calculate allowable weight to load on trucks and inspect outgoing loads.
• Prepare and maintain shipping records and reports
• Assist customers and provide product, availability and other info as needed.
• Processing and revising orders and samples
• Inventory Control
• Communicate with Customers, Vendors and other Glen-Gery Departments via email, CRM and phone

ESSENTIAL SKILLS AND CAPABILITIES:

• Multi-tasking
• Critical thinker and problem-solving skills
• Team player
• Outstanding organizational and time management skills
• Hands on experience working in a busy atmosphere
• Communication skills
• Data Entry, Math and computer skills including, MS Word and Excel

QUALIFICATIONS:

• Minimum high school diploma with some relevant college coursework preferred.
• 1 to 3 years customer service/office experience, preferably in a manufacturing environment.
• Experience with Salesforce ERP and CRM systems. (preferred)
• Knowledge of masonry products and other building materials would be helpful.
• Previous experience in coordination of deliveries preferred.

This job description is not intended to be all inclusive and as such the employee will also be required to perform other reasonably related business duties as may be assigned by the immediate supervisor and/or other management personnel as needed.