Job Detail

Cornerstone Building Brands is deeply committed to building a workplace and global community where inclusion is not only valued, but prioritized, providing an environment of mutual respect where equal employment opportunities are available to all applicants and team members.

Cascade Windows is a leader in manufactuing of residenial windows and doors in the inland northwest.

This is a Full-Time position in a high-volume, fast paced, warranty driven environment. Responsible for polite, professional and efficient telephone & e-mail communications with customers, ensuring timely response to all incoming calls while displaying an eagerness to serve customers’ immediate need. Determines warranty eligibility of any service items in question based on current and historical warranty provisions, assigning customer costs for those items which are not covered by warranty. Reviews customer requests for warranty to ascertain cause for service request, type of malfunction, and course of remedy — working directly with the customer. Responsible for routing and for scheduling services with homeowner, dealers or contractors. Enters complete and accurate order information into order entry system. Possess excellent written and verbal communication, data analysis, and time management skills. Must possess organization, multi-tasking skills with the flexibility to manage multiple conflicting priorities, frequent change and most of all be a TEAM player.

High School diploma or equivalent required.

Computer skills

Excel spreadsheet knowledge

Scheduling knowledge

Warranty experience preferred

Cornerstone Building Brands is the largest manufacturer of exterior building products in North America. Our comprehensive portfolio spans the breadth of the residential and commercial markets, while our expansive footprint enables us to serve customers and communities across North America. Our relentless focus on excellence combined with our ongoing commitment to innovation and R&D has driven us to become the #1 manufacturer of windows, vinyl siding, insulated metal panels, metal roofing and wall systems, and metal accessories. We believe every building we create, and every part of that building, positively contributes to communities where people live, work and play.

Cornerstone Building Brands is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. You can find the Equal Employment Opportunity Poster here. If you'd like to view a copy of the company's affirmative action plan or policy statement, please email HRCompliance@cornerstone-bb.com. If you have a disability and you believe that you need a reasonable accommodation in order to search for a job opening or to submit an online application, please e-mail HRCompliance@cornerstone-bb.com. This email is used exclusively to assist disabled job seekers whose disability prevents them from being able to apply online. Only emails received for this purpose will be returned. Messages left for other purposes, such as following up on an application or technical issues not related to a disability, will not receive a response.

California Consumer Privacy Act (CCPA) of 2018

Notice of Recruitment Fraud

We have been made aware of multiple scams whereby unauthorized individuals are using Cornerstone Building Brand's name and logo to solicit potential job-seekers for employment. In some cases, job-seekers are being contacted directly, both by phone and e-mail. In other instances, these unauthorized individuals are placing advertisements for fake positions with both legitimate websites and fabricated ones. These individuals are typically promising high-paying jobs with the requirement that the job-seeker send money to pay for things such as visa applications or processing fees. Please be advised that Cornerstone Building Brands will never ask potential job-seekers for any sort of advance payment or bank account information as part of the recruiting or hiring process.