Job Detail

Customer Service Representative

Hybrid in Schaumburg, IL, Leominster, MA, Tempe, AZ, or Alpharetta, GA

Summary
Genuine Cable Group (GCG) is hiring a Customer Service Representative to support our Inside Sales team. In this role, you will be responsible for assisting customers over the phone and via electronic inquiries, entering customer orders and quotes into the enterprise resource planning (ERP) system, sourcing products and pricing, and supporting inside sales staff.

About Us
Genuine Cable Group (GCG) is a leading North American distributor of wire, cable, and connectivity solutions. We Make Connections Possible through a nationwide network of facilities providing the wire, cable and associated products and services that ensure connections, among families and friends, co-workers and customers, and the industrial equipment used across the country. Serving a wide variety of industries, our experienced teams are Service-Oriented, Responsive and Values-Focused.

What You'll Do

• Enter customer quotes into the Enterprise Resource Planning (ERP) system; obtain correct part numbers and pricing and ensures the correct account is used.
• Work with the Purchasing Department for expedited orders and vendor communication
• Process customer orders over the phone, fax, email, and chat; contact vendors to place orders and obtain lead times
• Follow up on orders to proactively advise customers on the status of their order and enters accurate notes into the customer relationship management (CRM) database regarding the interaction with the customer
• Remain in the call queue to receive inbound customer calls throughout the day
• Provide administrative support to outside sales staff as needed
• Build strong partnerships with Customers and Suppliers
• Collaborate effectively across departments
• Demonstrate agility and commitment when responding to customer needs
• Focus on continuous improvement
• Act with integrity in all areas of our work
• Value people equally

What You'll Bring

• 1-2 years of experience in a related field or industry, or any equivalent combination of education and experience
• Proficiency in MS Office and internet savvy
• Knowledge of ERP or CRM software is a plus
• Excellent communication and relationship building skills
• Excellent analytical skills
• Ability to work in a team environment and fulfill objectives with minimum direct supervision
• An innovative, proactive and self-directed approach to work
• Ability to focus on goals and develop a work plan that produces desired results

Genuine Cable Company is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

The above statements are intended to describe the general nature and level of work being performed by a person in this position. They are not to be construed as an exhaustive list of all duties that may be performed by such a person.

These duties and responsibilities are judged to be "essential functions" in terms of the Americans With Disabilities Act, or ADA. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

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