Job Detail

Position Summary

Reporting to the Coordinator of Community Centre Services, the Customer Service Representative is responsible for providing secretarial and reception services for the Community Centre including providing information to the public, processing program registrations, facility bookings, and facility admissions.

Key Duties and Responsibilities

• Greet customers and handle all inquires pertaining to community services while maintaining exceptional customer service
• Receive payments for registrations, memberships, programs, products and services
• Respond to telephone and counter inquiries, providing accurate and timely information to the public, program participants and staff, and keyboarding of correspondence
• Open, sort, distribute facility mail and post office boxes
• Follow and reinforce all policies and procedures as outlined, and update staff on new policies and procedures
• Participate in the training of part-time reception and part-time pool supervisors on opening and closing office procedures
• Resolve and follow up on any errors that occur as well as customer conflicts
• Inputting program registrations
• Processing program registrations, processing facility bookings, selling garbage tags, processing facility admissions
• Process rentals, birthday parties, wedding photos, pool and ice rental payments and documentation
• Print and distribute class lists and attendance sheets
• Update and maintain Archives (files) and prepare files for offsite storage
• Complete daily cash summary report and prepare daily deposits for pick up
• Provide secretarial and administrative support, including typing correspondence, creating meetings and taking minutes for meetings
• Prepare a variety of documentation and statistical information using Excel, Word and ActiveNet

Duties and Responsibilities Cont'd (if applicable)

Education and Experience

• High School Diploma, plus additional courses in secretarial studies or office administration
• First Aid and CPR certifications an asset
• Minimum 1 year of related work experience in an office environment

Required Skills/Knowledge

• Well-developed secretarial and keyboard skills with a thorough working knowledge of MS Word, MS Excel and ActiveNet and/or the CLASS system
• Ability to multitask in a fast paced environment
• Team player that possesses strong organization and communication skills, as well as, the ability to prioritize tasks
• Ability to provide excellent customer service in a patient and professional manner is essential
• Experienced to independently resolve problems and issues under minimal supervision
• Demonstrates good judgment and makes sound decisions
• Shows commitment to personal growth, development, and leadership opportunities
• Shares new ideas and challenges the status quo
• Proven written and verbal communication skills with the ability to communicate with honesty, openness, respect, and trust
• Takes initiative to participate in a culture of learning, mentoring, and sharing
• Demonstrate the City’s corporate values of care, collaboration, courage and service

Leadership Competencies