Job Detail

Accenture Ottawa is growing! Did you know that our Customer Service Associate (Sales & Marketing) work on behalf of a leading global social media giant?

We're looking for motivated individuals who enjoy a challenge! You don't need to be a Social Media expert to apply. Accenture provides extensive training & industry expertise to develop our employees into trusted marketing advisors!

What sets us apart from other employers?

• We offer a $20.43 per hour starting wage and a $1000 sign-on bonus!
• We offer full-time permanent positions with a comprehensive total rewards package!
• Accenture has also been ranked a Canada Top Employer for 11 consecutive years.

What can you expect from us?

Here are a few benefits you can expect when working with a rock star team at Accenture:

• Competitive hourly rate ($20.43 base to start)
• NOC Code: 6552
• A comprehensive total rewards package (health and dental benefits, wellness programs, paid sick leave , generous time off, RRSP, and more!)
• Sign-on bonus of $1000
• Shift premiums for working evenings and weekends.
• Language premiums of $4/hour for bilingual customer inquiries via email and/or calls. The language premium program is market driven and Accenture may amend, change, alter or discontinue this program at any time as market conditions warrant. To be eligible for the language premium, skilled individuals need to receive a passing score upon completing the standardized Accenture language testing and must be successfully staffed in the bilingual queues.
• Accenture will reimburse up to $315 of your office equipment and technology business expenses.
• Full-time positions scheduled between 35 and 44 hours per week.

• Flexibility to select your assigned schedule every month based on your performance
• Annual merit increases based on performance
• Recognition for individual efforts
• Spacious workstations with updated technology platforms and equipment
• Supportive environment to assist with individual success
• Opportunities for continued self-development with access to extension online courses
• Professional development attending comprehensive paid training from 2 to 8+ weeks upon hire
• Extensive post-training coaching and support for up to 3 months
• A sense of community! We pride ourselves on our inclusive, open, and engaging work environment
• Opportunity to give back to the community supporting local causes and volunteer efforts.

What would your day-to-day look like?

You can work with purpose daily experiencing the following:

• Sense of achievement providing excellent customer service
• Fulfilling work satisfying customer expectations in a way that also complies with best practices
• Demonstrating empathy to customers concerns through multiple channels which may include email and telephony.
• Maintaining high customer satisfaction ratings and service level agreements.

Duties

• Proactively outreach to decision-makers over the phone and via email to increase the ROI for their advertisements by optimizing their ad performance and increasing their investments. The assigned book of business will be on a quarterly basis, with new accounts assigned on a monthly basis.
• Improve client’s experience by driving optimal and appropriate product adoption
• When applicable, manage a portfolio (book of clients) of SMB clients with responsibility for growing revenue.
• When within scope and area of knowledge, provide pre and post-sales assistance for all applicable products.
• Become an expert on all Social Media Advertising solutions.
• Ability to identify trends and solve problems.
• Providing vital product insights & feedbacks, from their own experience using the Social Media Products and sharing the feedback from the Social Media Advertisers.
• Champion and produce success stories for advertisers who have had success in growing their business by using the Social Media products.
• Use a variety of tools to be able to properly communicate and drive Advertiser’s business to success.

Basic Qualifications

• 1 year of experience in Customer Service
• High School Diploma or equivalent
• Good to excellent computer skills with technical expertise

Preferred Qualifications

• Technical experience, digital experience a plus
• Experience using social media
• Experience in working in a sales environment with sales targets or quotas
• Familiarity with online advertising products

Professional Skill Requirements

• Excellent listening and interpersonal skills
• Exceptional grammar and typing accuracy skills
• Superior writing skills
• Good to excellent computer skills
• Ability to work independently and exercise good judgment
• Dedication to continuous improvement and customer service excellence
• Flexible and quick learner, able to adapt to continuously evolving needs to help clients grow their business on the advertising platform
• Professional customer service skills with a strong phone presence solutions mindset, helping nature, passion for the customer and customer experience
• Ability to work creatively and analytically in a problem-solving environment
• Identify areas where clients can improve how they use our solutions
• Self-driven with attention to detail and follow through
• Eagerness to contribute in a team-oriented environment
• Demonstrated teamwork and collaboration in a professional setting; either military or civilian

Our Commitment to Inclusion & Diversity

At Accenture, inclusion and diversity are fundamental to our culture and embedded in our core values. We are committed to creating a workforce where our people can feel comfortable, be themselves and contribute. Like Canada itself, Accenture employees represent a tremendous variety of cultures, ethnicities, beliefs, backgrounds and languages. We offer an inclusive environment regardless of personal characteristics such as ethnicity, religion, gender, sexual orientation, gender identity or expression, age or disability.

Job Types: Full-time, Permanent

Salary: $20.43 per hour

Additional pay:

• Bonus pay

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• Night shift
• Weekend availability