Customer Service Associate, Licensed Agent

Customer Service Associate, Licensed Agent - RCSPL Canada Inc

Date Posted: Jul 29, 2022

Job Detail

Location:

Oqsuqtooq, Nunavut, Canada
Company:

RCSPL Canada Inc
Type:

Full Time/Permanent
Shift:

Rotating
Career Level:

Entry Level
Positions:

5
Experience:

Entry Level
Degree:

Bachelors
Apply Before:

Aug 31, 2022

Email to Friend Add to Favourite Report Abuse

Job Description

Job details

Job Type

Full-time

Benefits

Full Job Description

Primary Details

Time Type: Full time

Worker Type: Employee

At QBE, our purpose is to give people the confidence to achieve their ambitions inside and outside of work. From development opportunities, to flexible work options and highly competitive reward and benefits packages, we understand the importance of living our values when it comes to our people. Everything we do at QBE is underpinned by our company’s cultural elements – because we know it's not just what we do that matters, it's how we do it that makes the difference.

This opportunity is accountable for rewriting or generating new policies as part of servicing functions. Deliver effective customer service through answering and placing calls to policyholders, agents, mortgage companies and other customers and resolving inquiries.

Primary Responsibilities

Rewrite or generate new policies
Provide timely, accurate customer service by answering inbound calls, researching inquiries and responding to coverage, billing and policy related questions to meet service level agreements
Advise customers by recommending and/or cross-selling available coverages and products to inform on options to meet insurance needs
Resolve customer issues by maintaining accurate records of grievances and complaints, answering questions and escalating calls as required to ensure customer satisfaction and effectiveness of service
Ensure insurance policy alignment with key stakeholder needs by utilizing independent judgment to accurately place coverage based on individual clients’ risk exposure
Build customer service knowledge by taking personal initiative for learning additional processes and client-specific procedures to support customers in secondary areas and provide comprehensive, well-informed responses to inquiries
Support the achievement of productivity standards by managing a high volume of incoming calls from multiple key stakeholders and processing related activities arising from incoming requests to meet business needs and achieve service level agreements
Knowledge of department processes and procedures
Contribute to a positive work environment by demonstrating cultural expectations and influencing others to reward performance and value “can do” people, accountability, diversity and inclusion, flexibility, continuous improvement, collaboration, creativity and fun

Required Education

High School Diploma/GED

Required Experience

1 year relevant experience

Required Licenses/Certifications

Property & Casualty insurance license

Preferred Competencies/Skills

Rewrite/generate new policies
Keep call logs, records, and files up-to-date and readily accessible
Apply research and investigative techniques
Understand customer needs and goals actively look for ways to meet them
Communicate information in a clear, well-organized, and professional manner
Encourage and build mutual trust, respect, and cooperation among team members
Follow established guidelines to focus on details and complete tasks attentively and thoroughly
Retain customer accounts via re-write of existing policies or coverage
Escalate issues when necessary
Show empathy and sensitivity to the experience of others
Positive, pleasant and supportive disposition towards co-workers and colleagues
Professional, polished, poised and positive demeanor
Demonstrated interest in enhancing knowledge; seeks opportunities to learn and grow
High attention to detail
Adapt and be flexible in a complex changing environment; multi-task and handle competing priorities
Complete required continuing education to maintain active Property & Casualty insurance license

Preferred Experience

Customer service/operations experience
call center experience
insurance industry experience

Preferred Knowledge

Principles and processes for providing customer service, including customer needs assessment, meeting quality standards for services and evaluation of customer satisfaction
Basic working knowledge of relevant systems and tools utilized in area of responsibility, including carrier management systems
Terminology, function and fundamental capabilities of common computer, software, information and communication technology devices, components, and concepts
Basic knowledge of Property & Casualty insurance products in all states, including policy and contract language
Basic knowledge of Property & Casualty underwriting for product areas of responsibility

QBE Cultural DNA

Everything we do at QBE is underpinned by our DNA (which interlinks seven cultural elements) – because we know it's not just what we do that matters, it's how we do it that makes the difference. We expect all employees to role model and inspire the right behaviors that link to our cultural elements:

We are customer-centered
We are technical experts
We are diverse
We are fast-paced
We are courageous
We are accountable
We are a team

All employees are expected to adhere to QBE’s Code of Ethics and Conduct and apply sound risk management practices

US Only - Travel Frequency

US Only - Physical Demands

General office jobs: Work is generally performed in an office environment in which there is not substantial exposure to adverse environmental conditions. Must have the ability to remain in a stationary position for extended periods of time. Must be able to operate basic office equipment including telephone, headset and computer. Incumbent must be able to lift basic office equipment up to 20 lbs.

US Only - Disclaimer

To successfully perform this job, the individual must be able to perform each essential job responsibility satisfactorily. Reasonable accommodations may be made to enable an individual with disabilities to perform the essential job responsibilities.

How to Apply:

To submit your application, click "Apply" and follow the step by step process.

Equal Employment Opportunity:

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.

Skills Required

COMMUNICATION

Job is expired

Company Overview

RCSPL Canada Inc

Mississauga, Ontario, Canada

9 Current Jobs Openings

We, at Riddhi Corporate, focus on delivering excellent results for our clients and help make their business grow. We customized and adapt our outsourcing solutions to address the specific needs of your business and help you reach your business goals... Read More

Job Detail