Job Detail

Customer Service Associate – Call Centre (New Grad) Posting Request

Please link this job posting with the current BMO Campus Recruiting account associated with the email

campus.recruiting@bmo.com / canadabmo.campus@bmo.com

Contact Information (where postings can be linked to)

Contact Name Emily Ho

Contact Title Campus Recruitment Coordinator

Contact Information campus.recruiting@bmo.com /
canadabmo.campus@bmo.com

Job Posting Information

Position/Job Type Full Time

Number of Positions 1

Candidate Type New Graduate

Work Arrangement Virtual

Start Date Immediate

Job Title Customer Service Associate – Call Centre (New Grad)

Job Location Virtual

Job Region Ontario

Job Description Address:
2465 Argentia Rd

Job Family Group:
Commercial Sales & Service, Retail Banking Sales & Service

We are actively seeking current recent graduates for this position. Available
for immediate hire.

Are You Ready to Build Your Career in the Financial Services Industry while
Working From Home?

Yes, you read that right. This is a Remote Role meaning you will be
working at home everyday! Say goodbye to commutes to and from the
office and grow your career from the comfort of your own home with BMO.

Our call center is the best way to learn and gain experience in financial
services. Whether you are new to banking or already have experience, our
call center is the right place for you!

Why you will love growing your career at BMO: 

Culture Second to None – Our diverse and inclusive culture is one of
our biggest assets. It’s our greatest measure of success. Diversity,
Equity and Inclusion is part of our DNA. 

Employee Focused Environment – We offer flexibility from a variety
of work schedules that suit your work-life priorities. Employee

wellness is a priority – you have access to workshops, support and
resources through our Employee Assistance Program. 

Competitive Compensation – We offer a comprehensive total
rewards package that includes benefits you can customize, an
employee share ownership program, defined contribution pension
program and special employee discounts. Hourly compensation
offered to evening and overnight teams 

Career Development – Our scale enables you to get practice on key
transferrable skills you can use in broader roles in BMO. You will
receive support from Leaders who are engaged and committed in
unlocking your full potential as you grow your career with us! 

BMO is the place to be! – Association for Talent Development (ATD)
has recognized BMO Financial Group with a 2021 BEST Award. This
is the 5th time BMO has been rewarded this honor by the
Association for Talent Development (ATD) that is only given to
“Distinguishing corporations that demonstrate enterprise-wide
success through talent development.” BMO is Ranked in the Top 10
of the “25 Best Workplaces to Grow Your Career in Canada” in
Linked In’s Top 2021 list.

How we’ll help you get started

We invest in you from day one. You will receive up to 8-10 weeks of virtual
classroom and on-the-job training to build the knowledge and skills you
need to succeed. With learning and development at the heart of our
employees’ success, we will introduce you to the world of banking and
nurture your growth into future roles.

What you’ll be doing 

Speaking to customers in a high volume, fast paced environment 

Holding meaningful conversations to understand their needs and
offer the right products/services to meet them 

Quickly identify and solve problems on the spot to address account
inquiries while providing technical and troubleshooting support 

Spending time with your leader engaging in career coaching and
learning activities to accelerate your growth

Job Qualifications What you’ll need 

Passion and curiosity to help customers meet their needs and solve
their concerns 

Capability to critically think on your feet, multi-task and thrive in a
fast-paced environment 

Positive, enthusiastic attitude with strong people skills 

Excellent Communication skills; Fluency in English and/or French
(oral and written)

Our Hiring Process


Show us you’re interested by applying below. Remember to include
your resume! 

You will receive an invitation to complete a virtual interview so you
can tell us more about yourself 

Connect with a recruitment partner and verify how amazing this role
and our culture is 

Plus! Earn a cool referral bonus – for every single friend you refer
and joins BMO!

Don’t miss out on this opportunity. Join our team and come and see for
yourself. We know you’ll love working and growing your career at BMO.

Salary TBD

Hours per week 37.5

Application Information

Application Deadline Apply ASAP

Application Procedure By Website

By Website at https://bmo.wd3.myworkdayjobs.com/External/job/Mississauga-ON-
CAN/Customer-Service-Associate-Call-Centre-New-Grad-_R210020316-1

Application Resume
Documents Required

Additional Application We’re here to help
Information

At BMO we are driven by a shared Purpose: Boldly Grow the Good in
business and life. It calls on us to create lasting, positive change for our
customers, our communities and our people. By working together,
innovating and pushing boundaries, we transform lives and businesses, and
power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and
you have more ways to grow and make an impact. We strive to help you
make an impact from day one – for yourself and our customers. We’ll
support you with the tools and resources you need to reach new milestones,
as you help our customers reach theirs. From in-depth training and
coaching, to manager support and network-building opportunities, we’ll
help you gain valuable experience, and broaden your skillset.

To find out more visit us at https://jobs.bmo.com/ca/en.

BMO is committed to an inclusive, equitable and accessible workplace. By
learning from each other’s differences, we gain strength through our people
and our perspectives. Accommodations are available on request for
candidates taking part in all aspects of the selection process. To request
accommodation, please contact your recruiter.

Note to Recruiters: BMO does not accept unsolicited resumes from any
source other than directly from a candidate. Any unsolicited resumes sent to
BMO, directly or indirectly, will be considered BMO property. BMO will not
pay a fee for any placement resulting from the receipt of an unsolicited
resume. A recruiting agency must first have a valid, written and fully
executed agency agreement contract for service to submit resumes.