Customer Service Assistant

Customer Service Assistant - RCSPL Canada Inc

Date Posted: Jul 30, 2022

Job Detail

Location:

Amos, Quebec, Canada
Company:

RCSPL Canada Inc
Type:

Full Time/Permanent
Shift:

Third Shift (Night)
Career Level:

Entry Level
Positions:

1
Experience:

Entry Level
Degree:

Bachelors
Apply Before:

Aug 31, 2022

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Job Description

Job details

Job type

Full-time

Benefits

Full Job Description

The role we're looking to fill is definitely a challenge and requires a great deal of motivation and initiative offering you the opportunity to build a rewarding career with a leading transportation company. The transportation industry is ever-changing and requires an ability to think on your feet and react in the moment. We get a high volume of email and the successful candidate will need to be able to manage, organize and prioritize their email and tasks repeatedly throughout the day. The learning curve for this role/industry is intense. The successful candidate is required to learn new computer programs and systems applications along with learning a working knowledge of the industry and Bison's network including new terminology and a detailed knowledge of North American geography. The successful candidate must possess the ability to work independently in a fast-paced, challenging environment and have a high level of accuracy under those conditions. They must also have a strong sense of ownership and the ability to problem solve. The role also requires the ability to communicate effectively at a high level both internally and externally to ensure all information is translated correctly to all parties.

The Customer Service Assistant (CSA) is responsible for performing duties dealing with the day-to-day coordination of freight and truck movement in a particular region. In supporting their regional team, the CSA will have routine customer contact and be able to execute the detailed and administrative work. They are responsible for all order entry, appointment booking and data entry for an assigned account portfolio. You will be working as a team with the CSR to ensure all of the customer's needs are met.

Specific responsibilities include:

Order Entry/Order Acceptance - The CSA is accountable to enter designated orders for the assigned region, confirming all details are updated and the orders are complete for dispatch with all necessary information. The CSA is to accept customer orders under pre-determined guidelines from the regional Customer Service Supervisor.
Tracing - The CSA is responsible for updating customers on status of shipments as requested and producing and distributing regular reports of status for selected accounts. In direction from the planning team, the CSA must communicate with customers to confirm when shipments are ready, scheduled to deliver, ETA of truck, etc.
Appointment Booking - The CSA is accountable to ensure all shipping and delivery appointments are secured and updated in the system within the prescribed lead time. The CSA must build relationships with shippers and consignees in order to manage appointment scheduling that meet the needs of the customer as well as Bison's operation.
The CSA must be available to handle customer inquiries off the general queue in a pleasant and efficient manner.
The CSA must provide direct support for the CSRs as required which may include CSR coverage.
Other duties and projects as assigned by a Team Lead, Supervisor or Manager.

Our Ideal Candidate will possess:

Strong ability to adapt to varying situations
Exceptional Problem Solving abilities
Strong organization skills with the ability to multitask, manage multiple accounts, competing priorities and meet timelines
Excellent oral, written and interpersonal communication skills
Proven ability to provide exceptional customer service to internal and external customers
Ability to work independently with minimal supervision as well as part of a team
Excellent communication and interpersonal skills
Ability to communicate both in person and on the phone
High attention to detail and accuracy integrity with data collection and order entry
Demonstrated problem analysis and problem-solving skills

To learn more about the Customer Service department at Bison, watch our Meet the Herd video found on YouTube:

https://youtu.be/4uHF4xTi-Kc

Why Bison:

Thrive in a supportive team that provides coaching and training to help develop your skills and progress your career
Dispersed work environments that promote a healthy work-life balance
Meaningful and impactful work and projects with an essential service provider
Join our engaging Wellness Program & extracurricular sports teams

About Bison:

Celebrating over 50 years in Business
Named as Canada’s 10 Most Admired Corporate Cultures
Active in giving back through Corporate Social Responsibility and Charitable Giving
Committed to environmental sustainability

Bison Transport is committed to Diversity and Inclusion in the Workplace.

Skills Required

COMMUNICATION

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Company Overview

RCSPL Canada Inc

Mississauga, Ontario, Canada

9 Current Jobs Openings

We, at Riddhi Corporate, focus on delivering excellent results for our clients and help make their business grow. We customized and adapt our outsourcing solutions to address the specific needs of your business and help you reach your business goals... Read More

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