Job Detail

Primary Locations: Montreal, Quebec

Attendance: Hybrid

A career as a Customer Service Agent on our Collection team means providing credit management advice and proposing innovative solutions to clients who have missed payments on one or more products.

Your role

• Contact clients to establish a trust-based relationship and implement the best solution for them
• Be attuned to client's needs and resolve issues
• Analyze and understand large amounts of information in order to properly assess a client's financial situation
• Advise and offer solutions adapted to your client's needs in order to make them aware of their financial situation and highlight the benefits for them

The call centre is open Monday to Friday from 8:00 a.m. to 9:00 p.m and Saturday from 8:30 to 4:30 p.m. You will work full time (37.5 hours per week).

Our call center receives clients from across Canada.

You will begin with on-the-job training. It will allow you to experience the call centre environment and get to know your teammates. During this period, you'll learn about with your role, our products and technologies, and understand the ever-changing challenges of collection.

Required skills

• Holder of a high school diploma
• Experience in customer service, consulting
• Know how to build relationships proactively and have a strong ability to build strong relationships with clients
• Good ability to communicate and write in French and English

Privileged skills

• Have the desire to develop in a stimulating and constantly changing work environment
• Rigorous in your files
• Ability to adapt to regular changes and have a team spirit

Your benefits

As soon as you are hired, we offer you several advantages so that you can grow. In addition to a competitive salary starting at $23.50/hr, we offer several flexible and advantageous benefits for you and your family:

• Reimbursement of your education
• Evening and weekend bonuses may apply
• Health and wellness program with many benefits
• Flexible group insurance
• Defined benefit pension plan
• Stock purchase plan
• Employee and family assistance program
• Preferred banking services
• Community Involvement Program
• Telemedicine
• Virtual Sleep Improvement Clinic