Job Detail

Do you have experience in the restaurant or fast food industry and thrive on a team committed to delivering exceptional customer experiences? Are you a natural communicator and a great listener who asks follow-up questions to resolve problems? Can you remain kind and supportive when customers share their frustrations? Are you the "go-to" person who helps others understand products and services?

The Role:

As a Customer Relations Representative, you’ll work from home and deliver exceptional support and solutions to customers calling in for assistance. You'll work with top technologies and systems while having a dedicated team of leaders and peers to support you. Note: we are also seeking bilingual English/French and English/Spanish speakers.

At Sutherland, you can grow your own way, do interesting things, and be yourself. Our teams thrive in an environment of diversity of thought, experiences, and background – we celebrate and embrace our diversity, whole-heartedly.

What we offer:

• Competitive hourly pay, reward & recognition programs, PTO, paid training
• Medical, dental, and vision benefits, EAP, and more health and wellness programs
• Advancement opportunities – 80% of our frontline leaders have been promoted

Qualifications:

• Must have completed high school or equivalent
• Must have the ability to type 35+ WPM
• Must meet the following requirements to work from home:
  • Internet speeds of at least 2 Mbps upload and 10 Mbps download (note: wireless and/or satellite Internet Service Providers are not compatible with our systems)
  • In-house network, and a hard-wired Internet connection capable of continuously supporting outstanding call quality and high-speed response rates
  • A computer with at least a 1.6 Ghz Dual Core processor, 2GB RAM, 10 GB available hard drive space, one or more available USB ports (2.0 or greater), sound/audio, Windows 10, two 20-inch monitors, a wired Keyboard, and a wired mouse
  • A headset to use for training and meetings that is/has a USB, dual ear, and a noise-cancelling microphone
  • A smartphone (iOS or Android – 4 years old or newer) to download our app for company communications
  • A quiet and secure place to work

About us:

As a digital transformation company, Sutherland rethinks and rebuilds processes for the digital age by combining the speed and insight of design thinking with the scale and accuracy of data analytics. We have been helping customers globally, across industries from financial services to healthcare, achieve greater agility through transformed and automated customer experiences for over 30 years.