Job Detail

CUSTOMER CARE SPECIALIST WANTED WHO WILL LEAVE NO CUSTOMER BEHIND!

The Customer Care Specialist we are looking to add to our team is someone who is methodical, proactive and strives to provide top tier customer service. If you are the type of person who doesn’t mind performing repetitive tasks, enjoys helping people and operates with a sense of urgency, this position could be a great way to get your feet wet in the automotive retail industry. The charismatic individual we seek has no problem with picking up the phone, following up with customers, setting appointments and starting the customer buying experience before the customer even walks through the door. If this sounds like you, we may have an opening with your name on it.

Our Customer Care Specialists at Township work closely with the Sales Department, handing the hundreds of internet leads that are generated from over 7,000 unique visitors to our website every month.Your day is spent answering online inquiries, providing customer follow-up and booking sales appointments for potential customers who are interested in embarking on their vehicle buying journey with us. While a lot of your day may be spent behind a computer, the administrative work is kept to a bare minimum. Why? Because you are a complete rockstar when it comes to customer engagement, whether it be over the phone, through text, email or through our webchat tool. When not interacting with customers directly, you can be seen on the lot, taking vehicles out of the line up and snapping a few photos to post to social media, attracting more potential customers to the dealership.

At Township, we strive to make every customer a customer for life. Happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated. Every employee at Township is absolutely critical to its success. Our promise is to keep delivering the same award-winning service and value that our community has come to expect from our dealership through the years. We are not here to sell and service vehicles. But rather, we are here to change the way people buy and service their vehicles by constantly creating raving fans.

If you’re looking for that stress-free, stable, predictable work environment that allows your passion for customer service to be at the forefront, look no further. Now, we know what you may be thinking: “But, I don’t have experience working at a car dealership!” That is okay! We have all the resources and an endless supply of training to get up to speed with our products and what we do here, as long as you are willing to learn. If this sounds like you, we’d love to have you on board. Apply today!

• Job Type: Full Time
• Salary: $14/hr + bonus
• Benefits: Life & Disability, Dental, Prescriptions, Retirement Savings Plan, Employee Discounts on Vehicles, Parts & Service Labour
• Training for Position: On the job and formal training provided
• Physical Requirements: None
• Education: High School Diploma
• Experience: 1 year customer service experience would be considered an asset
• Other: Must have the ability to efficiently work on a computer and all social media platforms. Must have a Valid Drivers License

Job Type: Full-time

Salary: From $14.00 per hour

Additional pay:

• Bonus pay

Benefits:

• Dental care
• Disability insurance
• Extended health care
• Life insurance
• RRSP match
• Store discount
• Vision care

Schedule:

• 8 hour shift