Job Detail

Customer Care Representative

Victoria, BC

Closing Date: August 10/2022

Since 1892, Andrew Sheret Limited has specialized in providing a large inventory of plumbing and heating products to customers in Western Canada. We attribute our continued success and growth to focusing on our customers' needs; this success is accomplished through the dedication, knowledge, and enthusiasm of all our team members at our 31 retail locations across Western Canada. Andrew Sheret Limited offers an energetic and fun work environment, competitive wages and benefits, a pension plan, and various employee training and incentive opportunities.

Our rapidly growing E-Commerce Division has operated Canada's leading consumer plumbing supply website (PlumbingOnline.ca) for ten years. Applications are now being accepted for the position of a permanent, full-time Customer Care Representative for PlumbingOnline.ca. This position is located at our Head Office in Victoria, BC. Don't miss this opportunity to launch a fun and rewarding career with numerous avenues of advancement throughout our organization.

What We Offer:

• Days of work: Monday-Friday or Sunday-Thursday (TBC)

• Hours of work: 8:00 a.m. - 4:30 p.m. (TBC)

• Regular wage reviews

• Medical/Dental Benefits

• Company matched Pension plan

• Life and Disability Insurance

• Employee Shares Program

• Annual Bonus

• Personal Milestone Recognition Program

• Training (on and off site)

• Numerous opportunities for internal advancement

• $1000 Employee Referral Bonus

Contribution:

• provide friendly and timely customer care through e-mail, chat and phone in a fast-paced, energetic, and fun workplace

• organize and prioritize customer requests

• research solutions for customers and present them in a helpful and friendly manner

• collaborate with other E-Commerce team members to better serve our customers

• help us learn from your customer care experiences

Starting wage range $19.00 - $24.00/hr. Wages may be scaled with relevant experience.

Essential:

• Completion of Grade 12

• at least two years of experience providing customer care in a retail or wholesale business

• a passion for helping customers and creating a positive experience

• the ability to work effectively and problem solve within a team

• the ability to multi-task and prioritize work in a fast-paced and fun work environment

• strong written and verbal communication skills

Desirable:

• bilingual (English and French) written and verbal communication skills

Join our team and start having fun at work! Apply at: https://www.sheret.com/careers.

For more information about what we do, please visit www.sheret.com and www.plumbingonline.ca

We look forward to hearing from you!