Customer Care Representative

Customer Care Representative - RCSPL Canada Inc

Date Posted: Jul 29, 2022

Job Detail

Location:

Athens, Ontario, Canada
Company:

RCSPL Canada Inc
Type:

Full Time/Permanent
Shift:

Rotating
Career Level:

Entry Level
Positions:

2
Experience:

Entry Level
Degree:

Diploma
Apply Before:

Aug 31, 2022

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Job Description

Job details

Job Type

Full-time

Benefits

Full Job Description

Summary

Facilitate delivery of effective customer service by developing knowledge of processes and procedures, answering and placing calls and resolving customer inquiries to achieve established quality and productivity standards.

Primary Responsibilities

Provide timely, accurate customer service by answering inbound calls from assigned queues, researching issues, clarifying and resolving customer inquiries and recording notes in customer accounts to achieve call quality metrics and meet service level expectations
Obtain insurance information on behalf of clients by placing outbound calls to agents, carriers, or borrowers as assigned and entering collected data to achieve productivity and quality metrics and ensure account information is complete, accurate and current
Resolve customer issues by answering questions and escalating calls as required to ensure customer satisfaction and effectiveness of service
Build customer service knowledge by taking initiative for learning additional processes, queues and client-specific procedures to support customers in secondary areas and provide comprehensive, well-informed responses to inquiries
Contribute to a positive work environment by demonstrating cultural expectations and influencing others to reward performance and value “can do” people, accountability, diversity and inclusion, flexibility, continuous improvement, collaboration, creativity and fun

Preferred Competencies/Skills

Follow established guidelines to focus on details and complete tasks attentively and thoroughly
Quickly and accurately perform data entry; keep logs, records, and files up-to-date and readily accessible
Utilize effective research and investigative techniques
Understand customer needs and goals actively look for ways to meet them
Communicate information in a clear, well-organized, and professional manner
Encourage and build mutual trust, respect, and cooperation among team members
Escalate issues when necessary
Professional verbal Spanish language skills
Adhere to assigned schedule and demonstrate punctuality and consistent attendance
Show empathy and sensitivity to the experience of others
Positive, pleasant and supportive disposition towards co-workers and colleagues
Professional, polished, poised and positive demeanor
Demonstrated interest in enhancing knowledge; seeks opportunities to learn and grow

Preferred Knowledge

Principles and processes for providing customer service, including customer needs assessment, meeting quality standards for services and evaluation of customer satisfaction
Terminology, function and fundamental capabilities of common computer, software
Basic knowledge of Microsoft Word, Excel and Outlook\

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Company Overview

RCSPL Canada Inc

Mississauga, Ontario, Canada

9 Current Jobs Openings

We, at Riddhi Corporate, focus on delivering excellent results for our clients and help make their business grow. We customized and adapt our outsourcing solutions to address the specific needs of your business and help you reach your business goals... Read More

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