Job Detail

Customer Care Representative (Multiple Positions)

COVID-19 Information

ATCO is committed to providing and maintaining a safe environment for our employees, contractors, partners, and customers. As part of this unwavering commitment to safety, all ATCO employees and contractors are required to be fully vaccinated against Covid-19.

Position Summary:

Always there. Anywhere. That’s us! We are committed to delivering inspired solutions for a better world. We care about our communities, we care about each other, and we care about showing up for those who need us. We never break a promise and we have the courage to do the right thing, even when it’s hard. We take pride in holding ourselves to the highest standard of integrity and excellence in all that we do.

We are looking for a self-motivated and positive Customer Care Representative (CCR) to join us in the exciting work we do in ATCO Natural Gas. Based in Edmonton, you’ll be part of the Customer Care & Billing team. The CCR addresses customers through a variety of communication channels and resolves site or charging discrepancies. You will be responsible for delivering excellent customer service by focusing on customer satisfaction while utilizing tools, systems and billing knowledge to support work group goals and business objectives. You will also be responsible for the timely and accurate completion of tasks associated with customer information and account updates.

We’re looking for someone who cares about their work and strives for more each day. Someone who challenges the status quo, embraces change, and thrives in a collaborative work environment. If you are someone who approaches work with passion, curiosity and the courage to innovate, then this role is for you.

Please note that this is a temporary position with an approximate duration of 6 months.

What You Get to Do:

• Assist customers in a timely and effective manner using established processes, tools, internal/external resources and professional communication.
• Calculate customer bills by performing rate calculations using established processes.
• Escalate account inquiries when warranted.
• Strictly adhere to applicable privacy legislation.
• Obtain and verify customer information to main accuracy with the ATCO Customer Information System.
• Investigate and resolve site information, charging discrepancies and work queue exceptions.
• Assist in the maintenance of accurate and complete process related documentation.

Qualifications:

• Grade 12 Diploma or General Equivalency Diploma (G.E.D.)
• Previous Call Centre experience would be considered an asset.
• Must have a mathematical aptitude to calculate rates and billing.
• Must be able to deal effectively and courteously with internal and external customers.
• Must be able to work in a fast pace and changing environment.
• Must have high attention to input accurate and detailed information efficiently.
• Must have strong record keeping, documentation and organizational skills.
• Knowledge of a variety of software and system applications as required by the workgroup will be desirable.
• Knowledge of department and company policy and procedures would be an asset.
• General knowledge of utility industry would be an asset.

Must have the availability to work flexible shifts between 7:00 a.m. and 7:00 p.m.

We would like to thank everyone for their application; however, only those being considered for an interview will be contacted. Final candidates will be required to undergo a Security Clearance Check.

ATCO Natural Gas is part of ATCO Ltd. With approximately 6,000 employees and assets of $23 billion, ATCO is a diversified global holding corporation with investments in Structures & Logistics (workforce housing, innovative modular facilities, construction, site support services, and logistics and operations management), Energy Infrastructure (electricity generation, transmission and distribution; natural gas transmission, distribution and infrastructure development; energy storage and industrial water solutions; and electricity and natural gas retail sales), Transportation (ports and transportation logistics) and Commercial Real Estate. More information can be found at www.ATCO.com. ATCO is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, veteran status, sexual orientation, gender identity or any other characteristic protected by law.