Job Detail

CUSTOMER ACCESS REPRESENTATIVE

$100 EMPLOYEE REFERRAL BONUS

JOB CATEGORY: ADMINISTRATION

POSITION SUMMARY: This position provides receptionist duties for the center and performs a variety of clerical duties including patient appointments and registration, management of patient flow, billing, and payment collections.

REQUIREMENTS:

• High school diploma or general education degree (GED) required.

• One year formal training, education or experience in business office procedures required.

• Computer experience required; ability to work with Windows-based programs strongly preferred.

• Experience or training in customer service industry preferred.

• Experience in medical billing preferred.

• Bilingual Spanish / English or Navajo / English preferred.

CERTIFICATES, LICENSES, REGISTRATIONS:

• If required to assist with state Centennial Care / Medicaid enrollment and/or NM Health Insurance Exchange (NMHIX) enrollment, must successfully complete required state and federal health insurance enrollment assistance training programs and obtain related certifications before providing enrollment services and maintain current while required to provide these services.

SCREENING REQUIREMENTS:

• According to PMS Human Resources Policy 205.006, “Healthcare Personnel Testing & Immunization Requirements,” this position must comply with required testing and immunizations. Testing and immunizations including TB, Hepatitis B (consent or waiver), Tdap, MMR, and Varicella, will be available at the employee’s PMS health center. Influenza vaccines will be required according to dates set by the CDC and NMDOH.

• If required to assist with NM Health Insurance Exchange (NMHIX) enrollment, this position requires successful completion of a Criminal Records Check prior to providing these services.

BONUSES

• All bonuses subject to tax withholding and eligibility requirements.

• Current employees are eligible for pre-approved sign-on bonuses in the following circumstances:

• Job title changes
• Same job title, transfer to different Region
• FTE Increases – receives difference between what they previously received (as a lower FTE and still under term of payback agreement) and the current bonus

EOE/AA/M/F/SO/Vet/Disability