Job Detail

find your place at park Hyatt toronto: Be a part of something bigger. Make a difference in the lives of those around you. Love where you work. Join a family that values respect, integrity, humility, empathy, creativity and fun. At Hyatt, diversity, equity and inclusion are at the core of our purpose, to care for people, so they can be their best.

Be part of the team bringing in a new era of a Toronto legacy hotel. Recently renovated with striking architecture, art and bespoke culinary experiences, Park Hyatt Toronto offers sophisticated, approachable luxury with distinct character highlighting our Yorkville location.

WHAT ARE THE ADDITIONAL BENEFITS of WORKING AT THE park hyatt toronto?

• Complimentary meal during shift
• Paid medical days
• Employer RRSP Matching Contributions
• Complimentary hotel nights and discounts at Hyatt properties around the world
• Extended Health and Dental medical benefits for you and your dependents 30 days after joining
• Tuition reimbursement program

SUMMARY

About the Role – Concierge

A hotel concierge is the first point of contact for guests and customers entering a hotel. They act as the face of the hotel or brand; hence, professionalism and a friendly approachable disposition are important to make a guest feel welcomed.

Some of the responsibilities include:

• Responsible for greeting and welcoming guests
• Act as the point of reference for guests who need assistance or information and attend to their wishes and requirements
• Understand customer’s needs and provide them with personalized solutions by suggesting activities and facilities provided by the hotel
• Acquire extensive knowledge of the premises and the nearby venues and businesses to make the most suitable recommendations
• Arrange events, excursions, transportation etc. upon request from hotel residents
• Answer the phone and make reservations, take and distribute messages or mail and redirect calls
• Respond to complaints and find the appropriate solution
• Provide maps and directions.
• Assist in on-site events such as weddings or corporate meetings.
• Recommend local medical or dental assistance.
• Communicate with housekeeping and maintenance departments.
• Manage mail, luggage, deliveries, and messages for guests.
• Develop and expand a network of contacts within the community.
• Arrange secretarial and other office services.

• Previous experiences as a Concierge required
• Must possess a professional presentation
• Outstanding guest services skills, sophisticated verbal & written communication skills
• Strong interpersonal and problem-solving abilities
• Highly responsible and reliable
• Ability to work well under pressure in a fast-paced environment

All Candidates must be in possession of identification proving authorization to work in Canada. This Position does not offer sponsorship of Work Visas. Resumes submitted that cannot fulfill these requirements will not be considered.