Client Service Associate*

Client Service Associate* - RCSPL Canada Inc

Date Posted: Jul 29, 2022

Job Detail

Location:

Altona, Manitoba, Canada
Company:

RCSPL Canada Inc
Type:

Full Time/Permanent
Shift:

Rotating
Career Level:

Entry Level
Positions:

5
Experience:

Entry Level
Degree:

Bachelors
Apply Before:

Aug 31, 2022

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Job Description

Job details

Job Type

Full-time

Benefits

Full Job Description

Client Service Associate*

Job Number:

3218576

POSTING DATE: Jun 28, 2022

PRIMARY LOCATION: Americas-United States of America-New Mexico-Santa Fe

JOB: Wealth Management

EMPLOYMENT TYPE: Full Time

JOB LEVEL: Non-Exempt

DESCRIPTION

POSITION SUMMARY

Client Service Associates help shape the future of service by modernizing the client experience through an elevated standard of care. The Client Service Associate assists with the development and growth of business through engaging and utilizing the full capabilities of the firm. This is a key role that requires an understanding of firm policies, procedures and firm capabilities in order to deliver the full firm to clients.

DUTIES and RESPONSIBILITIES:

CLIENT SUPPORT

Cultivate and enhance new and existing client relationships through active communication with clients, processing client requests, resolving inquiries, providing guidance and making sure key information and documentation remains current

Identify and assist with Firm services and solutions that support clients’ needs including banking products and services and secure, digital offerings like Morgan Stanley Online and Morgan Stanley Mobile

Confirm authorization and authenticate client when processing requests

Onboard and maintain client accounts, including collecting client information and require documentation, processing money movement transactions as an example

Review and take appropriate action on client account alerts

OTHER

Partner with Financial Advisor(s) in developing a business plan and delivering against a client service model

Support the team’s marketing strategy by maintaining marketing materials, including digital and social media platforms, and planning client events and seminars

Actively engage in available training and education programs – including firm strategic priorities, professional development and staying current on policies, procedures and new platforms and attend scheduled targeted/monthly field service professional and/or training calls

Perform administrative duties that support Financial Advisors in daily business practices, including but not limited to, telephone coverage, business travel arrangements, coordination of client meetings, prepare travel & expense reports, and file & calendar maintenance

Proactively participate in firm initiatives directed by local management

Regularly seek opportunities to use firm resources for peer sharing and collaborating with Financial Advisors

QUALIFICATIONS

EDUCATION, EXPERIENCE, KNOWLEDGE, and SKILLS:

Education and/or Experience

High School Diploma/Equivalency

College degree preferred

Industry experience is a plus

Willingness to obtain Series 7 (GS), and Series 66 (AG/RA) or Series 63 (AG) and Series 65 (RA)

Knowledge/Skills

Strong computer skills and knowledge of Microsoft Office products

Exceptional writing, interpersonal and client service skills

Detail orientated with superior organizational skills and ability to prioritize tasks

Team player with the ability to collaborate with others

Ability to work in a fast-paced, evolving environment

Goal oriented, self-motivated and results driven

Reports to:

Business Service Manager

Morgan Stanley

EOE committed to diversifying its workforce.

M/F/D/V.

Skills Required

COMMUNICATION

Job is expired

Company Overview

RCSPL Canada Inc

Mississauga, Ontario, Canada

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