Job Detail

This role requires an individual who is professional and who displays the drive, determination, and self-motivation to build a business. Specifically, your mission will be to service and maintain existing accounts while uncovering opportunities for increasing business.

JOB RESPONSIBILITIES

Provides professional, courteous service to our clients, carrier representatives, underwriters, business partners, and HUB colleagues, resulting in a rate of account retention that meets or exceeds expectations

Provides a high level of support to our Sales staff in obtaining, maintaining, and expanding business

May also be responsible for account rounding and the development of new business as appropriate and in accordance with standard practices, policies, and procedures

Acts as liaison between clients and insurance carriers to resolve escalated complex service issues. May also negotiate with underwriters and carriers. Troubleshoots claims and billing issues

Responsible for overall retention of accounts in assigned book of business

Develops new business from existing accounts and assigned leads and contributes to meeting departmental production goals. Identifies and follows-up on cross-selling opportunities when appropriate

QUALIFICATIONS

High School diploma or equivalent; AA and/or college degree preferred

Superior customer service and problem solving skills

Excellent oral and written English communication skills

Must be willing to take your requisite state insurance license examination

Demonstrated proficiency with computer systems, including but not limited to Microsoft Office and automated agency management systems

Ability to work in a positive team environment

Ability to work a regular, full-time work schedule at HUB’s facility(s) and ability to travel on business when required

COVID-19 Work Arrangement:
Please note at this time, due to the COVID-19 pandemic and ongoing safety concerns, most of our employees are still working remotely, and this position can also be done remotely. However, our offices are open, and employees can come into the office on a voluntary basis if desired. We do anticipate that changing in the future, and we expect this to be a hybrid role with some work from home flexibility, as well as some time spent in the office each week.

Department Account Management & Service

Required Experience: 2-5 years of relevant experience

Required Travel: No Travel Required

Required Education: Diploma

HUB International Limited is an equal opportunity and affirmative action employer that does not discriminate on the basis of race/ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability or veteran's status, or any other characteristic protected by local, state or federal laws, rules or regulations. The EEO is the Law poster and its supplement is available here athttp://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm.

EEOAA Policy

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