Job Detail

Company Biography1:
The City of Airdrie fosters a culture of accountability and values open dialogue, innovation and entrepreneurial spirit, collaborative relationships, learning, ownership, and encouraging the heart. We are searching for another team member who will help us get to the next level.

We Are:
We’re a place where you can grow. We’re a place where you’re encouraged to learn and be innovative. We’re a place where people take ownership and do what they say they’ll do. We’re a place where colleagues are friends and neighbours are customers. We’re a place where health, wellness and safety are top of mind. We’re a place where you just might be a perfect fit.

Our Team:
Our Call Centre, which is part of the Corporate Communications team, strives to provide helpful and friendly customer service over the phone; answering questions where possible or ensuring customers are directed to appropriate resources.

The Opportunity:
This position will provide relief coverage on an on-call basis. This will predominantly be for the Call Centre which works out of City Hall, Monday to Friday; however, this position could also provide administrative relief to the CAO’s directorate. A few specific duties will include:

• Maintain a high level of customer satisfaction by providing timely, accurate and concise responses to internal and external inquiries via phone and email
• Guide customers on how to navigate our website
• Other administrative duties as required

You Bring:

• Previous customer service experience
• Computer literacy skills
• Post-secondary training in the administrative field would be an asset
• Excellent communication (written and oral), telephone and interpersonal skills
• Ability to manage stressful situations, providing calm direction and response
• Strong ability to manage a number of varied tasks and effectively manage a volume of calls and requests while maintaining strong attention to detail and a high level of accuracy
• Ability to work independently with minimal supervision
• Ability to work well in a team environment
• Flexibility in schedule
• Knowledge of Airdrie would be an asset

We Offer: Competitive compensation and the following benefits:

• EAP (Employee Assistance Program)
• Annual adult Genesis Place pass

We believe connection and culture are the keys to our customer service. We do this through continuous learning, regular team building, and organizational social events so all employees have the knowledge to provide excellence in service to our community.

Additional Information:
Please provide a cover letter and resume.

This is an on call position with no guaranteed hours. Regular hours are Monday – Friday 8:00 am – 4:30 pm. Availability during these times will be required.

Interviewing and hiring may commence prior to the posted closing date.

Next Steps:
Candidates are invited to apply online.
Postings close at 9 p.m. on the closing date listed in the posting. We recommend applying as soon as possible as we are not able to accept late applications.
Please review the job competition carefully and be sure to attach any specifically requested documentation in the My Documents section of your application.

Company Biography2:
Thank you for your interest in the City of Airdrie.