Job Detail

First Transit, our nation's largest provider of bus passenger transportation, has openings for Casual Call Centre positions.

Opportunities to train in various departments- Dispatch, Scheduling & Booking

Are you empathetic, with strong customer service skills and have the drive to help people to make a difference in their lives?

Then we are looking for you!

What you'll do?

• Communicate with drivers, passengers and staff via radio or other required communications device in the English language
• Troubleshoot problems with drivers, reservations information and trip assignments
• Respond to customer, passenger or vehicle incidents
• Provide assistance to operators in the event of emergency or vehicle malfunctions, communicating with operations, safety and maintenance staff where appropriate
• Complete daily dispatch paperwork to include dispatch logs; mileage reports; road call reports and other required reporting as needed
• Answer passenger calls collecting necessary trip information, record trip information and perform initial trip assignment
• Negotiate trip times where necessary or appropriate
• Provide system information for current and new passengers as well as for potential passengers on accessing the transportation service
• Process cancellations
• Perform follow up calls as required by schedule changes & ‘where is my ride?’ calls
• Record changes in passenger information, and report it appropriately
• Perform system trip edit as required
• Other related duties as required

What makes you an ideal candidate for this position?

• One-year recent experience with dispatch, booking and/or customer service is preferred
• Data entry experience and general knowledge of Windows-based computer applications
• Knowledge of service area preferred
• Ability to read, write and speak English
• Ability to communicate effectively and work with all departments
• Ability to work independently, plan ahead and schedule work
• Ability to deal politely with the public and employees
• Ability to anticipate problems and delegate tasks
• Ability to make decisions under

Working Conditions:

• Office environment
• Dealing with the vulnerable sector
• Maybe required to work a variety of shifts between 5.00 AM to midnight; Weekdays & Weekends

What we offer:

• Competitive wages
• Flexible schedules
• Opportunities for full-time and career development